Purpose
Embark on a customer-centric journey with us at Liberty! As a Customer Service Representative, your primary responsibility is to create positive customer experiences. From handling payments and credit card transactions to processing applications and resolving customer queries, you'll play a crucial role in ensuring customer satisfaction. In this role, you'll be the face of our company, providing top-notch service both in person and over the phone. If you're passionate about delivering exceptional customer service, thrive in a dynamic environment, and are ready to contribute your skills to a team-oriented company, we want to hear from you! Apply now and become an integral part of our customer-focused team. Your exciting career awaits!
*Bilingual English/Spanish preferred
Accountabilities
- Greet all visitors, providing exceptional customer service, answering inquiries and resolving problems
- Handle incoming calls, routing them appropriately and taking messages
- Process payments, credit card transactions, and applications for utility service
- Generate and manage service orders, keeping customers informed about the status of service requests
- Maintain and balance the cash drawer with accuracy on a daily basis
- Process outgoing mail
- Utilize the dispatch system for routine and emergency communications to field and office personnel
- Act as a liaison between customers, field personnel, and office teams
- Perform other responsibilities as requested by leadership
Education and Experience
- High school diploma or equivalent required
- Minimum of 3 years of experience in a call center or similar high-volume customer service environment
- Ability to handle high-volume calls efficiently and professionally
- Strong listening skills with a genuine desire to help people and make a positive impact
- Excellent verbal communication skills to interact effectively with diverse customers
- Cash handling experience is a plus, demonstrating your attention to detail and reliability
- Empathy, patience, and a positive attitude, contributing to a supportive team environment
- Valid state driver's license
What We Offer
As a valued member of our team, you will enjoy competitive pay that reflects your skills and experience. You will also have access to a comprehensive benefits package that includes:
- Medical, Dental, and Vision coverage & a 401K plan with a 5% match, effective day one
- Annual bonus and merit increase eligibility
- Company sponsored pension program, life insurance, and short-term & long-term disability
- Employee Stock Purchase Program
- Free Employee Assistance Program & Headspace account
- 3 weeks of vacation, 5 sick days, 12 paid company holidays, & 3 paid volunteer days
- Tuition reimbursement, professional development opportunities, & reimbursement for certification costs
- Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment
Algonquin Power & Utilities Corp.
2845 Bristol Cir
Oakville
algonquinpower.com/
