Dubai Electricity and Water Authority
DEWA launches SAP GRC Mobility and the Smart Risk Dashboard

November 6, 2017

Dubai Electricity and Water Authority (DEWA) has launched two new platforms, SAP GRC Mobility, and the Smart Risk Dashboard. These platforms are available on DEWA's Smart Office application, to support and streamline DEWA's Enterprise Risk Management procedures. This is part of DEWA's efforts to support the Smart Dubai initiative, launched by HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to make Dubai the smartest and happiest city in the world, and to achieve its strategy to adopt the latest technologies in risk management.

DEWA developed the Smart Risk Dashboard to the ISO31000 standard, and DEWA's Corporate Risk Management Framework, to accelerate and facilitate the decision-making process, while providing a multi-dimensional overview of risk, assessment, and response. DEWA has also developed the SAP GRC Mobility platform, in cooperation with SAP and Ernst & Young (EY), making it one of the first institutions worldwide to use this smart platform, and the first in the Middle East and North Africa.

"In line with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, to make Dubai the smartest and happiest city in the world, and harness modern technologies to enhance government performance, DEWA strives to develop its capabilities in corporate risk management, based on the importance of its services, which is a vital part of life in Dubai. DEWA works to provide electricity and water supplies to over 800,000 customers in the Emirate, according to the highest levels of availability, effiency, and reliability. The launch of the two new platforms on the DEWA Smart Office application is a pioneering step to support DEWA's efforts in risk response, evaluation and immediate response, as well as speeding up the decision-making process. It is also a great push to enhance the level of excellence achieved by DEWA in the management of institutional risk, and a new achievement added to its record of achievements in this field," said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

"DEWA has launched pioneering smart initiatives such as Shams Dubai to encourage customers to install photovoltaic solar panels on the rooftops of buildings, in addition to the Smart Applications through Smart Meters and Grids initiative, to create a smart grid and install smart meters throughout the city. DEWA is responsible for the construction and management of the Mohammed bin Rashid Al Maktoum Solar Park, the largest single-site solar park in the world based on the IPP model. This increases the rate of institutional risk that DEWA is exposed to, in light of the continuous expansion of operations and the launch of major initiatives, programmes and projects in energy, renewable energy, water, technology, sustainability, green economy and sustainable development," added Al Tayer.

"DEWA is aware of these risks, whether in Information Technology (IT), operational technology, or physical security, and takes them very seriously, requiring immediate and quick actions to mitigate and face their effects and reduce them. DEWA's efforts in risk management are internationally recognised. DEWA has successfully assessed compliance with risk management policies in accordance with the requirements of ISO31000, as well as the Global Risk Award for Building Risk Management Capability from the Institute of Risk Management (IRM) in 2013 and 2015, and the ISO22301 Business Continuity Management for 2016, becoming the first service institution to receive this accreditation in the Middle East and North Africa," noted Al Tayer.

"DEWA's Enterprise Risk Management initiatives and projects are aligned to its strategic objectives to provide services that make stakeholder as happy as possible. The two new platforms allow comparison of the current risk with the previous risk level and review the risk information periodically, based on the smart data source on risk management. DEWA provides these two platforms through its Smart Office, which provides DEWA's staff with many services and benefits that enable them to complete their tasks to the fullest, and constantly updates its services to suit the needs of employees, and to keep pace with changes in work procedures, including attendance and departure registration, internal approvals, smart meter installation services, and many other important features," said Waleed Salman, Executive Vice President of Business Development and Excellence.

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Dubai Electricity and Water Authority

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