We're looking for a thoughtful, organized, and service-minded professional to join PGE's Benefits team. In this role, you'll help employees and managers navigate benefits, leaves of absence, workplace accommodations, disability programs, and workers' compensation while keeping important administrative processes accurate and moving forward.
This is a strong opportunity for someone who enjoys helping people, solving problems, working with data and financial details, and collaborating with employees, managers, HR partners, and vendors. You'll balance employee-facing support with the behind-the-scenes work that keeps benefit programs running accurately, including reporting, invoice and payment administration, data review, vendor coordination, and employee records.
The position may be filled at the P1 or P2 level based on the selected candidate's experience, knowledge, and demonstrated ability to work independently. If you're motivated by meaningful employee support and practical problem-solving, we'd love to meet you.
Career levelP1 - Entry: Performs first-tier professional assignments involving recurring benefits and leave administration. Applies established procedures and professional knowledge to assigned work and receives ongoing guidance on more complex or unfamiliar matters.
P2 - Intermediate: Applies expanded professional knowledge to a broader range of benefits and leave matters. Independently resolves routine and moderately complex issues using established procedures and judgment, with guidance on higher-risk or novel situations.
What you will work on
Leave, accommodation, disability, and workers' compensation support (approximately 35%): Support the administration and case management of leaves of absence, workplace accommodations, short- and long-term disability, return-to-work matters, and workers' compensation claims. Coordinate with employees, managers, HR partners, vendors, and other internal partners; monitor case status; support accurate timecard and paid-time administration; review documentation; and help employees and managers navigate applicable processes.
Benefits and operational administration (approximately 35%): Support day-to-day administration of benefit programs for represented and non-represented employees with different benefit programs and eligibility requirements. Monitor and respond to employee inquiries and escalations; support eligibility, enrollment, and status changes; process and reconcile vendor invoices and benefit payments; review benefit and payroll data for accuracy; run reports; monitor vendor data interfaces; identify and resolve discrepancies; and maintain accurate, audit-ready records.
Wellness, vendors, and employee resources (approximately 30%): Coordinate wellness programs and activities; support vendor relationships and issue resolution; maintain benefit plan documents, policies, procedures, intranet content, templates, and other employee-facing resources; and assist with employee communications, Open Enrollment, audits, and program improvements.
Additional responsibilities
- Provide practical, timely, and respectful support to employees and managers.
- Interpret and apply established benefit plan provisions, policies, procedures, and collective bargaining agreement requirements within the role's authority; escalate complex or unusual matters.
- Partner with vendors and internal subject matter experts to resolve routine eligibility, enrollment, claim, payment, reporting, and data issues.
- Identify recurring issues, process gaps, or service trends and recommend practical improvements.
- Support benefit communications, educational materials, presentations, Open Enrollment, annual notices, audits, and other recurring program activities.
- Cross-train with Benefits team members and provide backup coverage for assigned programs and processes.
- Protect confidential employee and medical information and follow applicable privacy, documentation, and records-retention requirements.
- Perform other duties as assigned.
Education, experience, and certifications
Typically a bachelor's degree in business, psychology, sociology, finance, human resources, or another related field, or equivalent experience.
P1 experience: Typically two or fewer years of human resources or closely related experience.
P2 experience: Typically two or more years of human resources or closely related experience, including experience independently administering programs, resolving employee or vendor issues, or supporting leave, benefits, disability, accommodation, or workers' compensation processes.
Preferred certifications: Benefits or HR certifications are a plus, including PHR, SPHR, SHRM-CP, SHRM-SCP, CEBS, or CBP.
Portland General Electric Company
121 SW Salmon St
Portland
Oregon United States
www.portlandgeneral.com
