PGE is hiring a Senior Technical Business Support Analyst to support Workday Talent Management, Recruiting, Learning and Succession modules.
Career Level Summary
- Requires in-depth knowledge and experience.
- Uses best practices and knowledge of internal or external business issues to improve products or services.
- Solves complex problems and applies new perspectives using existing solutions.
- Works independently with minimal guidance.
- Acts as a resource for less-experienced colleagues.
Key Responsibilities
Troubleshooting
Responds to and triages end-user hardware and software issues. Identifies trends and proactively resolves systemic issues. Investigates root causes and leads cross-functional resolution efforts. Negotiates deadlines between IT and end users.
Monitoring
Monitors systems and identifies potential gaps or issues. Resolves or mitigates issues to ensure operating systems meet business requirements. Proactively implements process improvements.
Upgrades and Testing
Analyzes anticipated system upgrades or changes and proactively identifies and mitigates potential issues. Leads user acceptance testing and coordinates all aspects of upgrades considering business-process needs and system constraints.
Reports
Designs reports and analytics. Provides data to end users to support business-process and system improvements.
Consultation
Serves as a subject-matter expert to end users and others. Supports or leads cross-functional projects. Recommends operational process improvements to optimize system use.
Education and Experience
- Education: Bachelor's degree in computer science, engineering, or a related field, or equivalent experience.
- Experience: Typically five or more years using operational systems, performing IT troubleshooting, or equivalent.
- Certifications, licenses, and training: Workday configuration training required
Portland General Electric Company
121 SW Salmon St
Portland
Oregon United States
www.portlandgeneral.com
