As a Field Service Professional, you will install, service and support industry-leading smart home technology. You'll build trusted relationships with customers while delivering exceptional service and helping create safer, more connected homes.
Customers will rely on your expertise, professionalism and integrity as you diagnose issues, perform installations and provide solutions that deliver peace of mind. You'll work independently throughout the day while staying connected to a supportive team invested in your success.
In addition to installation and service work, you'll identify customer needs, recommend additional solutions and generate additional earnings through uncapped commission opportunities.
What You'll Do
-
Install and service smart home security, thermostat and automation systems, including cameras and smart locks.
-
Troubleshoot and resolve technical issues.
-
Educate customers on product features and functionality.
-
Deliver an exceptional customer experience at every appointment.
-
Conduct onsite evaluations to recommend and sell equipment upgrades or service enhancements.
-
Maintain quality, safety and installation standards.
-
Manage daily appointments, work orders and equipment.
-
Identify service recommendations and referral opportunities when appropriate.
What We're Looking For
Must have:
-
Valid driver's license with a clean driving record.
-
Ability to successfully pass a background investigation and pre-employment drug test.
-
Ability to pass all licensing requirements under applicable law.
-
Exceptional customer service and communication skills.
-
Ability to act with integrity while building rapport with diverse customers.
-
Willingness to learn and use technology.
-
Ability to work independently while contributing to a team environment.
-
Strong problem-solving skills and attention to detail.
NRG Energy, Inc.
1201 Fannin Street
Houston
Texas United States
www.nrg.com/home.html
