Provides foundational operational, systems, and data support to improve customer experience and back-office performance. Works under guidance to complete analyses, reporting, and system support tasks while developing technical and business knowledge.
Core Responsibilities
Note: This is not an all-inclusive listing
- Support data analysis efforts to identify basic trends, issues, and opportunities
- Build and maintain simple reports, dashboards, and queries for operational monitoring
- Assist with system administration tasks for customer platforms (e.g., IVR, telephony, CIS, payment systems)
- Help identify, document, and test system issues and enhancements
- Contribute to process improvement efforts by gathering and analyzing data
- Participate in team projects and assist with requirements, testing, and implementation activities
- Maintain documentation such as procedures, user guides, and training materials
- Communicate findings and updates clearly with team members and stakeholders
- Provide day-to-day operational and reporting support to internal teams
Behavioral Competencies
Note: These are in addition to core organizational competencies
- Communicates Effectively - Shares information clearly and concisely
- Customer Focus - Supports delivery of customer-centered solutions
- Drives Results - Completes tasks reliably and on time
- Manages Complexity - Learns to work through new and moderately complex situations with guidance
- Tech Savvy - Demonstrates willingness to learn and use systems and tools
Skills
- Intermediate Microsoft Excel skills (formulas, data organization, simple pivot tables)
- Foundational analytical and problem-solving skills
- Strong attention to detail and organizational abilities
- Ability to interpret data with guidance and summarize findings
- Effective written and verbal communication skills
- Ability to manage multiple tasks and prioritize work
- Willingness to learn new systems and tools
- Strong customer service mindset
- Exposure to SQL or data querying concepts (academic or practical)
- Exposure to customer-facing systems, AI or reporting tools is a plus
Education
Bachelor's degree in Business, Information Technology, Economics, Mathematics, Statistics, or a related field, or equivalent combination of education and experience.
Experience
- 0-2 years of experience in data analysis, business support, customer operations, or related fields
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Internship, academic, or project-based experience with data analysis, reporting, or systems support is acceptable
Madison Gas and Electric
Wisconsin United States
www.mge.com
