AMI Systems Analyst III (Landis+Gyr Command Center)
As an AMI Systems Analyst III (Landis+Gyr Command Center) at APS, you will play a key role in ensuring the systems that power our metering and customer operations remain accurate, reliable, and ready to support Arizona every day. A major focus of this role is supporting and optimizing the Landis+Gyr AMI Command Center, the central platform that drives our advanced metering communication and data management. You will monitor system performance, resolve issues, and enhance the technology that feeds essential functions such as billing, outage management, field operations, and customer service. In this position, you will work closely with IT, Meter Infrastructure, Field Services, and key vendors to maintain system health and keep high-quality meter data flowing. Your work directly strengthens APS's mission to provide safe, reliable, and affordable energy and contributes to a sustainable energy future for our state.
What your day would be like:
You are responsible for:
- Monitor and Support Systems: Oversee the daily operation and performance of the Landis+Gyr AMI Command Center to ensure reliable meter communications and high-quality data delivery.
- Resolve Technical Issues: Troubleshoot alerts, communication failures, and data inconsistencies in partnership with internal teams and Landis+Gyr technical resources.
- Maintain System Health: Execute routine system checks, validations, and performance reviews to ensure the AMI ecosystem is accurate and available for billing, outage response, and customer service.
- Collaborate Across Teams: Work with Meter Infrastructure, Field Services, and IT partners to quickly resolve issues and ensure system updates and enhancements are deployed effectively.
- Improve System Performance: Analyze system trends, identify improvement opportunities, and support efforts to enhance reliability and efficiency across the AMI environment.
Who we're looking for:
- An experienced technical analyst with a background supporting operational systems, metering technologies, or data integrity environments.
- A strong analytical problem-solver skilled in diagnosing complex technical issues and delivering root-cause-driven solutions.
- A collaborative partner who communicates clearly and builds strong relationships with IT, operations, field teams, and external vendors.
- Someone who values accuracy, system reliability, and delivering high-quality customer and operational outcomes.
- A continuous improvement mindset aligned with the APS Promise to design for tomorrow, empower each other, and succeed together.
Minimum Requirements
AMI Systems Analyst III (Landis+Gyr Command Center)
- Bachelors' degree in Information Technology or related field and 5 years of prior relevant experience or equivalent combination of education and directly related experience.
- Requires strong technical knowledge within a job area or system and basic knowledge across related technical areas.
- Experience in a 24x7 production support environment (on-call support preferred)
- Knowledge of safety policies, practices and procedures; basic knowledge of computer science and/or engineering; generation, transmission and distribution system design, operations, and procedures; systems software and database administration; network and workstation technologies; technical issues related to energy management systems and applications; software, hardware and telecommunication; systems for real-time data collection and exchange. Skill in developing and writing technical documentation; evaluating and testing emerging technologies
Technical Skills
- 3+ years of experience supporting AMI systems (Landis+Gyr AMI Command Center) or utility operational applications
- Strong understanding of AMI architecture (meters, collectors, RF mesh, cellular, HES, MDMS)
- Knowledge of utility meter operations and AMI workflows
- Familiarity with SQL queries, logs, and system diagnostics
- Experience with Windows/Linux servers and basic network concepts (TCP/IP, VPN, firewalls)
- Ability to troubleshoot Windows and Linux environments; provided off hours support as part of an on-call rotation; work well on a team; works well with customers/clients; problem solve; thinks innovatively; gives high level of attention to detail
Analytical & Operational Skills
- Strong troubleshooting and root-cause analysis abilities
- Ability to analyze meter communication and performance data
- Understanding of utility operations, including billing, outages, and field services
- Ability to prioritize and manage multiple issues in a production environment
Communication & Collaboration
- Clear written and verbal communication skills
- Ability to work cross-functionally with IT, operations, and vendors
- Experience documenting procedures and technical issues
APS
400 North 5th Street
Phoenix
Arizona États-Unis
www.aps.com
