Summary
SRP is seeking a Solution Center/Help Desk Student Intern. The intern will work a scheduled shift each day based on departmental needs, for a minimum of 15 hours per week and up to a maximum of 29.5 hours. The current coverage needs are Monday through Friday from 12 p.m. to 6 p.m. The role requires on-site presence twice a week between Monday and Thursday, with either Tuesday or Wednesday being mandatory.
The ideal candidate will be a college Freshman or Sophomore in an IT related curriculum who has completed coursework to develop skills appropriate for the assignment. Customer service experience is a plus.
Selected candidate must be enrolled in college for a minimum of 6 credit hours (100+ level) during the Spring and Fall semesters to qualify.
What You'll Do
The selected candidate will:
- Provide phone/chat assistance to internal SRP clients with varying degrees of technical knowledge
- Provide excellent customer service demonstrating patience while effectively dealing with client problems
- Perform problem-solving over the phone or through chat and determine appropriate course of problem escalation as required, while ensuring detailed written documentation.
Education
A high school diploma, GED, or equivalent is required.
Experience
Preferred requirements include familiarity with many of the following:
- Microsoft Office (Word, Excel, PowerPoint, Access), Outlook, Exchange
- Microsoft 365 (MS365) applications
- Windows Operating Systems: Windows 10
- Internet Explorer, Chrome and Microsoft EDGE to include understanding configuration and properties
- Networking, to include general knowledge of user accounts and login, FTP, dial-up/VPN, and Intranet vs. Internet
- Desktop hardware, including the ability to problem-solve hardware component issues
- Laptop hardware, including wireless
- Smartphones, Android and iPhones
Additional Requirements and Qualifications
College level coursework (100 or higher) from an accredited institution is preferred. Management will evaluate college-level coursework individually to determine if it is applicable to the position and relevant to the required skills. Knowledge such as accounting, general administrative principles, communications, marketing, personnel, finance, training, business and other non-scientific fields.
SRP
Arizona United States
www.srpnet.com
