Manager, Learning & Development
At APS, we are committed to creating a sustainable energy future for Arizona and that starts with developing our people. The Manager, Learning & Development leads the design, delivery, and continual enhancement of learning programs that strengthen our workforce and support our long-term strategy. In this role, you will guide enterprise-wide learning initiatives and ensure training aligns with business needs, organizational values, and evolving skill requirements. You will work closely with leaders across the company to champion growth, innovation, and career development for employees at every level. As Chair of the APS Learning Council, you will help shape the future of learning at APS and ensure our teams are prepared to power Arizona forward.
What your day would be like
- Lead the strategy, design, and implementation of organization-wide learning and development programs.
- Partner with business leaders to align training initiatives with workforce needs and long-term organizational goals.
- Manage and enhance tools, processes, and systems that support companywide learning experiences.
- Lead the APS Learning Council, guiding collaboration, decision-making, and continuous improvement.
- Evaluate program effectiveness and use insights to enhance learning impact.
- Foster a culture of growth, innovation, and shared success across the organization.
Who we're looking for
- Experienced learning and development professional skilled in building and leading enterprise-wide training programs.
- Strategic thinker who can translate business needs into impactful learning solutions.
- Collaborative leader who empowers others, builds strong partnerships, and models inclusive leadership.
- Strong communicator who can influence stakeholders and guide cross-functional initiatives.
- Continuous learner who embraces innovation, experimentation, and APS Promise behaviors Design for Tomorrow, Empower Each Other, and Succeed Together.
Minimum Requirements
Manager, Learning & Development
- Bachelors' degree in Human Resources, Business Management, Industrial Psychology or related field
- PLUS eight (8) years related experience
- Including three (3) years prior leadership experience
- OR equivalent combination of education and directly related experience.
- Knowledge of adult learning processes, instructional design and delivery techniques, and evaluation methodologies.
- Experience and demonstrated skill in effective performance consulting and training needs analysis.
- Demonstrated strong project management skills.
Major Accountabilities
1) Plan, evaluate, prioritize and recommend strategies, programs, policies and processes that facilitate professional development, leadership development and continuous learning across the organization.
2) Manage the department's operating budget and initiates actions in cases of deviations.
Procure necessary tools/resources to support overall service requirements.
3) Develop and manages the setting and achievement of department program goals.
4) Lead the APS Learning Council to identify, assess and understand training needs and gaps in the organization.
5) Perform needs analyses and reviews organization resources to ensure that learning and development resources exist or are developed.
6) Oversee the learner experience on all learning platforms: LMS, on-demand content platforms, SharePoint, etc.
7) Develop and implements the use of course assessments, testing and other processes to ensure the effectiveness of learning and development activities.
8) Develop departmental plans, including business, production, operational and/or organizational priorities and controls resources and policy formation in area of responsibility.
APS
400 North 5th Street
Phoenix
Arizona États-Unis
www.aps.com
