Description
Summary
Lead projects to identify and resolve issues in a timely and effective way in order to reduce cost to the business and increase customer satisfaction.
Responsibilities:
- Establish and improve systems to identify potential quality issues and verify actual issues
- Ensure failure analysis, corrective actions and preventative actions are effectively completed
- Own and drive action plans to resolve quality issues and prevent reoccurrence
- Report out to leadership and other stakeholders in a way that drives clarity and confidence in team execution
- Hold team members accountable to completion of assignments
- Drive metrics and data on quality issues and resolutions to demonstrate results
- Lead strategic projects to stand up reporting and process to measure and improve quality
- Thorough and effective communication and documentation
- Lead prioritization and tradeoff conversations with various stakeholders, including leadership, around software bugs/issues
Skills / Experience:
- Demonstrated quality assurance expertise with ability to improve products or services through applying professional and technical knowledge.
- Experience defining and implementing quality standards either in a manufacturing, software or other environment
- Bias for clear communication and documentation, including ability to tailor communication to different audiences
- Strong executive presence with an ability to work well with senior leadership
- Comfortable leading a team with a variety of stakeholders and holding them accountable to deliverables
- Data junkie with a bias for data-driven action
- A track record of cost savings
- Six Sigma or other quality training preferred
- Project management experience preferred
Education
- Bachelor's degree and above
Contact
NRG Energy, Inc.
1201 Fannin Street
Houston
Texas United States
www.nrg.com/home.html
From the same organization
29 Dec, 2025
29 Dec, 2025
