Job Summary
This position is responsible for validation and accuracy of Commercial and Industrial (C&I) customer contract interpretation, account set-up and transaction tracking. This position will review signed C&I contracts for set-up accuracy against accepted quote and billing systems as well as resolve Utility enrollment exceptions. This position will identify, diagnose and resolve critical issues to ensure the customer is billed accurately and in a timely manner. Position will also include collaborating with key stakeholders to reduce errors. This position serves as a SME to provide an escalation path for other team members for direction/guidance.Job Description
Key Accountabilities
Validate terms listed on quote against signed contract. Identifies, researches, and resolves discrepancies or escalates as appropriate.
Perform audit within system to ensure account set-up accuracy
Perform specific set-up tasks in internal and external systems
Validate replication to billing system for accuracy
Identify, diagnose and resolve critical errors
Monitor and track Utility transactions
Direct, guide, and mentor team on complex issues and best practices
Serve as Support Representative in multi-department meetings as needed
Partner with Legal, and business leaders to maintain regulatory requirements and compliance.
Identify process improvements and make recommendations to management as well as partner with technical personnel for implementation of improvements
Perform other duties as assigned
Basic to intermediate system testing to include data mining and/or scenario set-up.
Education, Experience, & Skill Requirements
5+ years of experience in a related field such as QC, Audit, Billing, Operations
Data analysis between various systems such as SAP, Lodestar, Salesforce
Root cause analysis
Excellent communication skills to include ability to present information to various workgroups and teams
Intermediate to Advance skill in computer software applications such as MS Office products, SAP, Salesforce, Lodestar
High school diploma or equivalent
Key Metrics
Support departmental SLA's and work queue achievement
Maintain qualitative and quantitative measurements related to departmental goals
Identify and partner with technical analyst to implement process improvements
Work specialized projects as assigned.
Identifying system defects and partnering with IT for correction.
Duties
- Serve as SME for LCI transactions, LCI rollover process, LCI bill format restructures and resolution source for complex errors.
- Analyze transaction data to identify trends, discrepancies, and opportunities for process improvements.
- Maintain documentation of procedures, configurations, and user guides.
- Collaborate with cross-functional teams including Sales, Technology, and Customer Service to resolve complex issues and discrepancies.
Skills
- Excellent analytical skills with the ability to interpret large, complex data and reports.
- Intermediate Excel skills and data analysis tools such as Microsoft Power BI, VBA, etc.
- Detail-oriented mindset with a commitment to accuracy and compliance.
- Effective communication skills to collaborate with various stakeholders and resolve issues.
- Ability to work independently and as part of a team in a fast-paced environment.
TXU Energy
1601 Bryan St
Dallas
Texas United States
www.txuenergy.com
