This role is responsible for the administration and analysis of the day-to-day benefit plans (as assigned) and retiree benefit plans and project management of small to medium and/or long-term concurrent initiative which support the strategic goals of the Benefits department. This includes project delivery including scope, timelines, resources, budget, risks and issues, relationships and communication under general guidance. This role is responsible for meeting deadlines and goals that continually strive to improve the efficiency of our Benefits operations across the organization.Hybrid
Accountabilities
Customer Service:
Handle all benefit related questions from retirees. This could be general queries about the benefits offered, or specific claim issues being experienced.
Benefits Administration:
Administers policies and procedures to support day-to-day benefit activities. Also coordinate, manage and draft communications (for employees, managers, vendors, etc) and prepare responses to employee escalations as needed.
Process Improvement:
Observe and suggest continuous improvements for the Benefits processes and programs. Prepares, maintains desktop procedures for Benefits Administration processes.
Benefit Projects:
Under general guidance, acts as project manager for Benefits related projects as assigned, including initiation, planning, execution, implementation and post implementation activities. Define and manage project scope and prepare recommendations on issues and challenges. Develop, manage and report on detailed work plans, project plans, project schedules and escalate issues around needed resources to supervisor. Under supervision set priorities and maintain project schedules. Monitor and report on project activity and progress, and conduct project meetings and be responsible for project racking. Ensure all parts of project are documented and communicated such as requirements, design, development, testing, implementation, project plans, policies, procedures, new standards, status and training. Work closely with other parts of the organization, as necessary, to ensure all tasks are completed and utilize functional experts, end users, internal IT staff, other internal business partners and external HR systems support functions to ensure processes are in control and systems provide accurate information. Bring recurring issues to manager's attention and assists in providing direction/suggestions to the resolution of problems.
Reports; Audits:
Perform audits and analysis as necessary. Prepare presentations, reports, and quarterly updates.
Education and Experience
- University - Bachelor degree or equivalent
- 5+ years of benefits experience
- Understanding of benefit products, administration best practice, and program implementation
- Understanding of relevant legislation
- 1+ years of leadership experience
- Strong relationship building skills and vendor management experience
- Communication - strong written and presentation skills
- Experience with Dayforce payroll system and SAP
- Experience or knowledge of Canadian benefits is an asset
Liberty
Ontario Canada
www.libertyutilities.com
