Are you ready to be the face of Liberty and provide outstanding service to our customers? As a Customer Service Representative, you'll play a key role in delivering exceptional customer support by handling high-volume inbound calls, resolving inquiries, processing payments, and addressing service requests. If you thrive in a fast-paced call center environment, enjoy problem-solving, and are passionate about creating positive customer experiences, we want to hear from you! Join our team and contribute to our mission of sustaining energy and water for life.
*Bilingual in English/Spanish required
Accountabilities
- Manage high-volume inbound calls, efficiently addressing customer inquiries and resolving concerns related to billing, service requests, and account issues
- Process payments, credit card transactions, and applications for new utility service, ensuring accuracy and timeliness
- Generate and manage service orders, providing customers with updates on service requests
- Maintain accurate records of customer interactions and transactions, ensuring a high level of attention to detail
- Handle routine cash drawer management and balance transactions at the end of each day
- Perform other responsibilities as requested by leadership to support overall team objectives
Education and Experience
- High school diploma or equivalent required
- 3+ years of experience in a call center or high-volume customer service environment
- Bilingual in English/Spanish required
- Ability to manage a large volume of calls with professionalism, patience, and efficiency
- Strong communication skills, both verbal and written, to interact effectively with a diverse customer base
- Previous cash handling experience is a plus
- Empathy, problem-solving skills, and a positive attitude to help create an exceptional customer service experience
- Valid state driver's license
What We Offer
As a valued member of our team, you will enjoy competitive pay that reflects your skills and experience. You will also have access to a comprehensive benefits package that includes:
- Medical, Dental, and Vision coverage & a 401K plan with a 5% match, effective day one
- Annual bonus and merit increase eligibility
- Company sponsored pension program, life insurance, and short-term & long-term disability
- Employee Stock Purchase Program
- Free Employee Assistance Program & Headspace account
- 3 weeks of vacation, 5 sick days, 12 paid company holidays, & 3 paid volunteer days
- Tuition reimbursement, professional development opportunities, & reimbursement for certification costs
- Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment
Liberty
Ontario Canada
www.libertyutilities.com
