Description
Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.
Purpose
Are you ready to be the face of Liberty and provide outstanding service to our customers? As a Customer Service Representative, you'll play a key role in delivering exceptional customer support by handling high-volume inbound calls, resolving inquiries, processing payments, and addressing service requests. If you thrive in a fast-paced call center environment, enjoy problem-solving, and are passionate about creating positive customer experiences, we want to hear from you! Join our team and contribute to our mission of sustaining energy and water for life.
*Bilingual in English/Spanish required
Accountabilities
- Manage high-volume inbound calls, efficiently addressing customer inquiries and resolving concerns related to billing, service requests, and account issues
- Process payments, credit card transactions, and applications for new utility service, ensuring accuracy and timeliness
- Generate and manage service orders, providing customers with updates on service requests
- Maintain accurate records of customer interactions and transactions, ensuring a high level of attention to detail
- Handle routine cash drawer management and balance transactions at the end of each day
- Perform other responsibilities as requested by leadership to support overall team objectives
Education and Experience
- High school diploma or equivalent required
- 3+ years of experience in a call center or high-volume customer service environment
- Bilingual in English/Spanish required
- Ability to manage a large volume of calls with professionalism, patience, and efficiency
- Strong communication skills, both verbal and written, to interact effectively with a diverse customer base
- Previous cash handling experience is a plus
- Empathy, problem-solving skills, and a positive attitude to help create an exceptional customer service experience
- Valid state driver's license
From the same organization
25 Jul, 2025
25 Jul, 2025
25 Jul, 2025
