At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.
Purpose
The Dispatcher is responsible for coordination of communications and information operating a variety of communication equipment including two-way radios, pagers, cell phones, and personal computers in order to receive, prioritize, schedule and dispatch emergency and non-emergency calls for service. This position also coordinates internal and external agencies, vendors, and equipment for field crews.
Accountabilities
- Respond to phone calls from multiple departments as well as customers
- Generate and dispatch work orders for emergency work as well as non-emergency work.
- Coordinate communications and information with the field crews, mobile units and other personnel and departments
- Respond to Field calls and take corrective actions.
- Plan, prioritize and schedule daily work activities of the appropriate field personnel.
- Ensure notifications for off-hour repairs.
- Monitor the dispatched personnel for completion of tasks, emergencies and availability.
- Preparing, maintaining records, logs, reports and forms.
- The ability to work in multiple computer applications and billing systems.
- Be willing to work overtime, Saturday, Sunday, holidays, and any shifts as may be established, perform on-call duties.
- This role is on a rotating schedule which covers a 24/7 operation
Education and Experience
- High School Diploma or GED required. Associates Degree preferred.
- Two years' experience in dispatching/ call center environment and/or demonstrated experience with managing multi-task assignments in a customer service environment required. Utility experience a plus.
- Experience with Gas & Electric operations/ distribution systems preferred
- Proficiency with Microsoft Office (Word & Excel) & Outlook required.
- Excellent written and oral communication skills for conveying information required.
- Record keeping skills with preparing, maintaining records, logs and generating Excel reports.
- Strong interpersonal skills in communications with coworkers, supervisors and all levels of staff.
- Ability to follow directions and apply safety procedures.
- Maintain calm and efficient demeanor in tense and emergency situations required.
- Ability to perform multiple tasks simultaneously and meet deadlines required.
- Available to work shifts, weekends and holidays required.
- Pass Pre-employment DOT testing required.
- Valid driver's license required.
Liberty
Ontario Canada
www.libertyutilities.com
