The responsibilities of the Work Management Specialist I/II/III and Principal are to support Customer Service and Operations (CSO) by performing business analysis to support the business decision-making needs of CSO. The WM Specialist assists in formulating and defining system scope and objectives with an understanding of business systems and processes. Also responsible for the implementation and configuration of enhancements to new and existing systems. The WM Specialist defines specifications, conducts testing and assists in developing recommendations to solve problems related to business system operations. This position has a role during storm restoration events.
Job Responsibilities
- Create process documentation & training material as well as provide user training as needed.
- Execute Work Management systems testing and training as required.
- Become proficient in Work Management systems administrative configuration.
- Following established procedures, ensures systems are operating as designed, evaluates requests for changes to systems, provides routine system maintenance, documents system processes and procedures, improvements and makes daily decisions involving direct application of technical knowledge to system/issues.
- Maintains relationships with business clients and IT areas. May assist in managing relationships with outside vendors.
- Analyze performance management metrics to identify improvement opportunities, provide project management skills to planned activities.
- Perform trouble shooting for user identified issues in Work Management systems.
- Provide subject matter expertise in support of large projects and internal audit inquires.
- Provide process, performance, and systems design consulting support towards roll-out of system enhancements for Customer Field Operations, System Operations, Electric and Gas Operations and Customer Service use.
- Provide expertise in the outage restoration process in support of the service centers and the SOC by staffing the outage management system help-line during storm events.
- Participate in staffing the Work Management help desk during business hours to support customer needs.
Minimum Qualifications
- Bachelor's degree required; in lieu of degree, 5+ years' experience in the use of electric and gas distribution work management systems.
- Possess excellent interpersonal, organizational and communication skills.
- Ability to provide effective formal management presentations of strategic and operational business issues.
- Strong analytical and computer skills with the ability to identify creative solutions to complex and abstract issues.
Preferred Qualifications
- Candidates with project management, operations analysis, operations experience, or process improvement experience are preferred.
WEC Energy Group
Wisconsin United States
www.wecenergygroup.com/
