Support and maintain the application suite and related interfaces. Process changes, fixes and requests; minimize the risk to the stability of the applications; and review, test and implement new application related tools or utilities as appropriate. Provides technical support for the application suite and related interfaces. Works as a member of the technical support team to process changes, fixes and requests; minimize the risk to the stability of the application when processing changes; and review, test and implement new application related tools or utilities as appropriate to meet business requirements and continuously improve performance.
JOB DUTIES
- Understands the basic principles, theories and concepts related to the profession and learns how to apply them within the ERCOT culture.
- Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
- Contributes to specific objectives and outcomes as directed.
ADDITIONAL JOB DUTIES
Production Support Analyst
- Supports and maintains the application suite
- Resolves issues in a timely manner
- Collaborates with other application and technical resources when resolving a problem or implementing a system change
- Provides on-call support outside business hours as needed
- Updates and maintains required systems documentation, following the documentation standards where applicable
Level 2 - Above +
- Owns operations of the applications toolset
- Coordinates with other teams and peers to ensure that the system runs and interfaces smoothly
- Communicates status to team on a regular basis regarding problems and issues in Production, so they can be communicated to the Business Area
- Maintains flexibility in response to requests
- Understands how the applications support business processes and apply this knowledge to solve defined business problems
- Participates in systems migration planning and execution
- Prioritizes work to ensure that team objectives are satisfied
Level 3 - Above +
- Analyzes current application process and recommend improvements
- Participates in review of high-level design
- Develops and sustains a high level understanding of the competitive energy markets
- Increases and maintains proficiency on operational methodologies and concepts
- Identifies and acts upon functional and technical design and system architecture improvements
- Updates team policies, processes, and workflows for submission to the Production Services Manager
EXPERIENCE
- Level 2: Requires minimum 2 years job related work experience in excess of degree requirements
- Level 3: Requires minimum 3 years job related work experience in excess of degree requirements
- Required strong Database experience. Oracle and SQL preferred. Experience with Python, Ansible or other automation technologies preferred.
- Preferred: Solid experience in Application Support and Administration for technologies like Cognos, SAS, Informatica and scheduling tools like Automic Automation/Appworx Workload Automation.
- Prefer experience administering SaaS data analytics solutions like Microsoft Power BI and Databricks. Good working knowledge of LINUX environments
EDUCATION
- Bachelor's Degree: Computer Science or related field (Required)
- or a combination of education and experience that provides equivalent knowledge to a major in such fields is required
The job level is open to a Level 2 to 3 depending on the work experience of the candidate identified.
Electric Reliability Council of Texas
Texas United States
www.ercot.com
