The Customer Service Representative (CSR) is responsible for providing outstanding customer service to Liberty clients and customers accessing the company by walk in, telephone or email. The CSR provides the first point of customer contact for all inbound and outbound customer support and represents the company and our customer service philosophy with the utmost integrity. This position will ensure that all clients are greeted in a courteous and professional manner and will assist the customer according to company policies. Position is Monday - Friday 9:30am to 6pm with a 30-minute lunch.
Accountabilities
This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.
- Perform duties in compliance with laws, regulations, company policies and procedures. Adhere to Liberty security policies. Provide accurate information regarding Liberty services and guidelines.
- Communicate to field and office personnel regarding routine and emergency situations.
- In time this associate will learn and possess the skills needed to process customer contacts promptly and respond in a respectful, polite, professional, timely manner to evaluate, advise, and expedite requests to serve customer needs.
- Develop the ability to diagnose by reviewing and resolve delinquent accounts. Demonstrate understanding while assisting customers in making adequate payment arrangements.
- Respond to customer emergencies with a sense of imperativeness and serve as communication link between field operations personnel and the customer.
- Ability to field after hours call outs and handle emergency situations while assessing customer information to expedite the restoration of services required.
- Willingness to perform other customer focused duties as needed.
- Ability to answer the phone, listen actively, relay information and type basic information simultaneously.
- Punctual and reliable attendance required.
Education and Experience
- High school diploma or equivalent certification required
- Experience in Customer Service required Requires excellent telephone etiquette, verbal communication, and customer relation skills.
- Must possess organizational, multitasking, and problem-solving skills, in addition to an aptitude for math.
- Requires proficient computer skills for data entry, reporting, reference and/or retrieval tasks.
Liberty
Canada
www.libertyutilities.com
