Purpose
Are you ready to be the face of Liberty and provide outstanding service to our customers? As a Customer Service Representative, you'll play a key role in delivering exceptional customer support by handling high-volume inbound calls, resolving inquiries, processing payments, and addressing service requests. This role will support our Water Operations in Downey and Apple Valley, CA, as well as our Electric Operations in Lake Tahoe, CA. If you thrive in a fast-paced call center environment, enjoy problem-solving, and are passionate about creating positive customer experiences, we want to hear from you! Join our team and contribute to our mission of sustaining energy and water for life.
Accountabilities
- Manage high-volume inbound calls, efficiently addressing customer inquiries and resolving concerns related to billing, service requests, and account issues
- Process payments, credit card transactions, and applications for new utility service, ensuring accuracy and timeliness
- Generate and manage service orders, providing customers with updates on service requests
- Maintain accurate records of customer interactions and transactions, ensuring a high level of attention to detail
- Handle routine cash drawer management and balance transactions at the end of each day
- Support both water and electric operations by addressing region-specific customer queries and service needs
- Perform other responsibilities as requested by leadership to support overall team objectives
Education and Experience
- High school diploma or equivalent required
- 3+ years of experience in a call center or high-volume customer service environment
- Ability to manage a large volume of calls with professionalism, patience, and efficiency
- Strong communication skills, both verbal and written, to interact effectively with a diverse customer base
- Bilingual in English/Spanish a plus
- Previous cash handling experience is a plus, demonstrating your attention to detail
- Empathy, problem-solving skills, and a positive attitude to help create an exceptional customer service experience
- Valid state driver's license
What We Offer
As a valued member of our team, you will enjoy competitive pay that reflects your skills and experience. You will also have access to a comprehensive benefits package that includes:
- Medical, Dental, and Vision coverage & a 401K plan with a 5% match, effective day one
- Annual bonus and merit increase eligibility
- Company sponsored pension program, life insurance, and short-term & long-term disability
- Employee Stock Purchase Program
- Free Employee Assistance Program & Headspace account
- 3 weeks of vacation, 5 sick days, 12 paid company holidays, & 3 paid volunteer days
- Tuition reimbursement, professional development opportunities, & reimbursement for certification costs
- Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment
Liberty
Canada
www.libertyutilities.com
