Operations Training Instructor designs and conducts training and development programs to improve individual and organizational performance
JOB DUTIES
- Understands and applies principles, theories and concepts related to the profession and ERCOT's culture.
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Exercises judgment within defined procedures and practices to determine appropriate action.
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Impact is generally limited to specific assignments or projects.
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May respond to inquiries and/or provide assistance and/or guidance to lower-level workers.
ADDITIONAL JOB DUTIES
Summary:
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Responsible for the design, development, implementation, and maintenance of technical training programs.
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Supports the development of training programs, documenting the basis of training, and utilizing multimedia in the presentation of course materials.
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Responsible for the analysis, design, development, implementation, and maintenance of training and seminars as well as the educational and training materials used to support system goals and operational objectives
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Develops, designs, and maintains Continuing Education Hours for simulator, classroom, and on-the-job-training
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Develops and implements classroom training
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May design, develop and maintain scenarios for use in simulator training
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Provides training for staff on processes, operating and market systems, programs, and developments
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Employs systematic methodologies in the creation and delivery of classroom, simulator, and on-the-job-training materials
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Develops and maintains ERCOT System Operating Procedures to support system and market changes, compliance with NERC Reliability Standards, Protocols and ERCOT Guides
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Prepares progress reports for management
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Performs the duties of an ERCOT System Operator as required
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Fosters and leverages strong working relationships with other internal departments
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Lends professional expertise to guide projects and help teammates assigned by manager
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Acts as mentor and advisor to less experienced personnel
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Demonstrates skills as an expert user of grid application, simulator, and training tools
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Pursues innovations in technology and methods of presentation in an effort to continuously upgrade and advance the training program
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Contributes to the analysis, design, and development of new training material to be used in the classroom, simulation, seminars, or on-the-job training to support operational goals and objectives
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Implements, executes, and maintains existing training material used in the classroom, simulation, seminars, and on-the-job training to support operational goals and objectives
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Develops, designs, and maintains NERC Continuing Education Hours for simulator, classroom, seminars, or on-the-job training
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Periodically responsible, as scheduled by the Manager of Operations Training, for the coordination, design, development, implementation, and maintenance of individual training cycles including:
o The quality and content of material in the cycle
o The coordination of SMEs and Training Specialists used in executing the training cycle
o The incorporation of both classroom and OTS material
o The support of NERC Continuing Education criteria and NERC compliance documentation as required -
Prepares reports for management as requested
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Performs other duties as assigned
CERTIFICATIONS:
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NERC Certification preferred and must be obtained within 1 year of start date
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ERCOT Certification preferred and must be obtained within 1 year of start date
EXPERIENCE:
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Requires minimum 2 years job related work experience in excess of degree requirements
Salary and level will be based on overall experience as determined by ERCOT.
PREFERRED EXPERIENCE:
- Experience with Energy Management System (EMS) / Market Management System (MMS). May design and develop training for System Operators on EMS/MMS changes and upgrades
- Experience in system operations, systems operations support, or EMS/grid application development and support
- Experience with GE Dispatch Transmission Simulator - DTS
- Knowledge of Quality Training Systems (QTS) and/or Quality Training Database (QTD)
- Become a subject matter expert on at least one operations desk position
EDUCATION:
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Bachelor's Degree: Education, Learning & Development, Engineering, Information Technology, Business Administration, or related discipline (Required)
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or a combination of education and experience that provides equivalent knowledge to a major in such fields is required
Electric Reliability Council of Texas
Texas United States
www.ercot.com
