Summary
The System Service Representative 1 is responsible for working service orders involving the disconnecting, reconnecting, setting, reading and investigating of meters and/or service to residential, commercial and industrial premises. This job involves learning advanced skills of cutting or reconnecting of electric service at a weatherhead, pole, handhole, transformer or at a line fuse link/disconnect. Employee will learn to work orders that involve pole climbing or use of bucket truck. These orders must be worked safely and in a prescribed timeframe resulting in proper delivery and measurement of electric energy.
Key Roles & Responsibilities
Other Duties may be assigned. Directly or through others, the incumbent:
- Learn to use proper test equipment to determine proper voltage and guard against faulty or hazardous conditions.
- Learn to disconnect/Reconnect service through the use of advanced skills involving the meter, weather head, handhole, pole, transformer or fuse link/disconnect for installation less than 600 volts.
- Learn to assure service orders are completed within a specified time frame over a diverse geographic area, while meeting Company safety rules/regulations.
- Learn how to operate a bucket truck and how to safely conduct pole climbing activities.
- Learn to evaluate premise for proper meter and service delivery and recognize/investigate any diversion of energy through inappropriate or faulty wiring or metering.
Education, Experience, & Skills
- High school diploma or GED.
- Valid Texas Driver License.
- Certification in use of volt, ohm and amp meter and load/fault device.
- Successful completion of Measurement Services System Service Rep. Senior Training orientation program
- Basic PC skills.
- Experience as Electric Field Service Representative a plus.
Measures of Success
- Demonstrates knowledge of metering applications to include proper socket wiring, voltages and dangers associated with those applications.
- Demonstrates ability to recognize sub-standard metering installations and take appropriate action.
- Achievement of quantitative, qualitative and cost metrics.
- Interaction with internal and external stake holders to resolve issues in accordance with Company policies and standards.
- Demonstrates contribution to workgroup and Company goals.
- Demonstrates ability to perform work with minimum supervisor while maintaining a continuing mentoring relationship.
- Follows Measurement Services safety procedures to ensure safety of employee and public. Interpersonal Skills/Teamwork.
System Service Rep 1 (In addition to Education, Experience, and Skills noted above)
- Successful completion of Measurement Services System Service Rep. Senior Training orientation program.
System Service Rep 2 (In addition to Education, Experience, and Skills noted above)
- Successful completion of Measurement Services System Service Rep. Senior Training program, Skills 1 & 2 class (6mos.)
System Service Rep Sr. (In addition to Education, Experience, and Skills noted above)
- Successful completion of Measurement Services System Service Rep. Senior Training Program, or 2 years current experience in performing electrical distribution work at secondary voltage using a bucket truck and pole climbing.
Qualifications
Behaviors
Preferred
Detail Oriented
: Capable of carrying out a given task with all details necessary to get the task done well
Team Player
: Works well as a member of a group
Leader
: Inspires teammates to follow them
Enthusiastic
: Shows intense and eager enjoyment and interest
Dedicated
: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred
Goal Completion
: Inspired to perform well by the completion of tasks
Flexibility
: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact
: Inspired to perform well by the ability to contribute to the success of a project or the organization
Education
Required
High School or better.
Oncor Electric Delivery
1616 Woodall Rogers Freeway
Dallas
Texas United States
www.oncor.com
