Spire is seeking a Server Administrator who will be responsible for managing the Server ticket queue, and maintaining and supporting the organization's Active Directory, virtual and physical server and Office 365 environments. The Server Administrator will provide Tier II support for escalated user issues. This position is also responsible for participating in disaster recovery functions, file restores, testing and supporting server applications and collaborating with the Patch Management Group on server patching.
Duties and Responsibilities
Handle requests for deploying new virtual and physical environments, working from documentation as provided by the Data Center Engineering group
Monitor and manage nightly backups, remediate issues and execute file restores as requested
Maintain server configurations; participate in configuration, firmware and operating system upgrades in collaboration with the Patch Management and Lifecycle Asset Management teams
Monitor the operation and performance of server infrastructure to proactively address server function and make recommendations for adjustments and approvements
Notify team members in a timely manner of service interruptions or other significant problems; take corrective action as directed
Collaborate with the Lifecycle Asset Administrators to maintain an accurate inventory of all individual physical server equipment and hosts with warranty, location and end-of-life data; report all resource requirements, equipment failures and exceptions to management
Monitor incidents and requests through management of the Server ticket queue, and work incidents related to server, VMware environments and Exchange On-Prem/Online. Server Administrators will work escalated tickets to provide Tier II support, and when necessary, collaborate with Data Center Engineering to research and resolve a Tier III issue. Work with Smart Desk Analysts to respond to issues and update the knowledge database. Provide personal and telephone support on user related issues
Ensure procedures and processes related to Sarbanes-Oxley are followed and update procedures as necessary
Review processes and procedures, update existing documentation and work with all affected groups to develop and document new processes as necessary
Ensure server diagrams are consistently updated to current environment layouts at all times and collaborate with application teams on application server diagrams
Participate in daily production check of server performance and functions
Troubleshoot and resolve performance issues using tools to diagnose issues and determine root cause
Participate in trending and forecasting of usage, bandwidth and performance to ensure server environment is operating at optimal performance
Interact with all vendors/providers to solve problems, schedule patching and stay informed of maintenance windows and other changes
Assist in the education of users as it relates to server environments, structure and performance
Work collaboratively with the Patch Management group to test patches and updates to operating systems and firmware for installation in the production environments
Work collaboratively with the Data Center Engineering group on the implementation of new and replacement servers
Ensure server changes to production environments have a change control ticket in place prior to the change, following the Change Control process as specified in the ITSM tool and by the Change Approval Board (CAB)
Provide application support for Infrastructure owned applications and tools
Participate in the Disaster recovery process, maintain documentation of processes and continually update the documentation as changes occur
Contribute to and maintain system standards
Perform other server support duties as assigned
Obtain and keep current relevant certifications and trainings
Essential Characteristics and Competencies
Ability to lead by example in support of the Company's essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual's unique skills and perspectives
Ability to adapt in a fast-moving and changing culture
Ability to work independently and manage time effectively to meet individual goals and deadlines
Ability to work as part of a team and display a positive attitude in a dynamic environment
Ability to remain patient, calm and effective in high-pressure situations
Ability to take initiative and do what needs to be done without being asked to do so
Desire to enhance personal knowledge and skillset with a continuous improvement mindset
Ability to respond positively to challenges and problems
Commitment to improving the customer experience; devoted to customer success
Believes in a non-hierarchical culture of collaboration, transparency, and trust
Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people
Supervisory Responsibilities
No direct supervision
Required Education (certifications, licenses)
High School Diploma
Bachelor's degree in Information Technology, Computer Science or Business Information Systems required; 5-7 years equivalent work experience in Information Systems may be accepted
Valid Driver's License
2- 3 years of experience Linux experience (Red Hat Administration required)
VMware or Linux certifications, plus
Microsoft Certified Solutions Associate (MCSA), preferred
Red Hat Certified System Administrator or similar, a plus
MTA: Windows Server Administration Fundamentals or similar, a plus
Required knowledge, skill and abilities
Three to five years direct work-related experience supporting server environments in multi-platform, multi-vendor environments, required
Power Shell scripting experience, a plus
In-depth understanding of network connectivity, cabling topologies, and working knowledge of communications between different environments/platforms
Experience with installation, diagnostics and testing of server hardware and software
Experience working in large-scale, complex end-to-end integrated environments
Two years, minimum, experience supporting Windows, Linux and VMWare environments
Spire Inc.
Alabama United States
www.spireenergy.com/
