The successful candidate will be expected to work in a hybrid status of reporting to any Consumers Energy Service Center every Monday, Tuesday, and Thursday with home office flexibility on Wednesday and Friday.
We are looking for: Sr Product Manager (Residential Demand Response)
As the Senior Product Manager of Residential Demand Response, you will be at the forefront of growing the Residential Demand Response programs, managing investment that supports our Clean Energy Plan, and evolving the offering to drive cost effectiveness and operational excellence while improving customer experience. This role will oversee the following programs: Smart Thermostat Program (STP), Peak Time Rewards (PTR), Critical Peak Pricing (CPP), and AC Peak Cycling (ACPC).
The Sr Product Manager is responsible for developing and executing on a multi-year product strategy that achieves that aggressive corporate clean energy goals through implementation contractors and internal partners. This role creates and maintains a multiyear product roadmap, identifies, and implements strategies to maximize product performance. The Sr Product Manager is responsible for long term product viability, such as cost effectiveness, customer satisfaction, regulatory success, balancing internal and external interests. This role coordinates across multiple internal/external stakeholders and provides peer leadership and product knowledge to product management team.
- Positive internal ambassador with ability to present to leadership
- High level of internal expertise regarding product criteria and goals
- Skilled presenter and communicator; able to present and serve on boards and/or policy committees, task forces, work groups
- Coaching skills; able to advise and coach more junior co-workers
- Continuous improvement and problem solving ability with experience utilizing Lean methods and tools
- Knowledge of regulatory and competitive environment
- Able to negotiate contracts and/or commercial arrangements
We encourage you to apply if you have:
- Bachelor's degree in marketing, business, or related field with four (4) or more years of applicable experience
- [OR] Associate's degree in marketing, business, or related field with six (6) or more years of applicable experience
- [OR] High School Diploma with eight (8) or more years of applicable experience
- Experience managing products, projects or clean energy programs
Preferred skills:
- Product Management Certification
In this role, you will:
- Develop and execute on multi-year product strategy, taking into account internal priorities, and external forces, trends and emerging technologies. Integrate and drive product goals, including financial profit/loss; long term capital, operating budget and resource financial planning; experience journeys; channel performance; and marketing campaign effectiveness performance. Coordinate across internal/external stakeholders to gain clear alignment on the product vision, positioning, and product strategy.
- Accountable for assigned program success. Lead the design, implementation, management and coordination of customer programs to deliver upon clean energy, customer experience and financial goals. Engage in contractual agreements and procurement process for products. Provide peer leadership and coaching of associate and product managers.
- Create and implement operational plans to maximize product effectiveness and continuously improve and expand product/service performance using multiple sources of customer feedback, product and competitive analysis, rapid iteration and testing.
- Lead cross functional working groups, problem solving and process improvement activities for identified product gaps and opportunities. Resolve complimentary and competing product conflict and priorities with best interest of the customer and enterprise in mind.
- Lead testimony development and audit/discovery responses for regulatory filings, meet with external regulatory stakeholders/intervenors. Maintain current knowledge of regulatory and competitive environment impacting product strategy.
- Lead solutions for maximizing cost effectiveness to ensure product profitability and enterprise revenue/cost reduction goals. Prepare and present product strategy, plans, metrics, results, etc... to cross functional stakeholders and senior level leaders.
- Other non-essential duties as assigned or may be necessary.
Consumers Energy
1 Energy Plz
Jackson
Michigan United States
www.consumersenergy.com
