Positions available:
Temporary Part-Time
Starting salary: $31.55/hour
At SaskPower, we generate more than just electricity for Saskatchewan people. We offer some of the best jobs in the province.
Our challenging careers will help you grow while being surrounded by a fully-committed team, committed to safety, openness, collaboration and accountability. If you're someone who thrives in a team environment and doesn't shy away from a good challenge, join us!
POSITION OVERVIEW:
Our Customer Care Centre is recruiting for part-time vacancies for Customer Service Representatives. Should you enjoy working from home or enjoying a better work/life balance there may be an opportunity to work remotely.
SaskPower is currently searching for Customer Service Representatives to be the primary contact for SaskPower in our Customer Care Centre. Our ideal candidates have the ability to respond to customer inquiries, concerns, and complaints in a timely, efficient, and courteous manner.
You must be comfortable working in a position where there are call centre metrics which include target oriented goals.
SaskPower does not guarantee a set number of hours per week. Hours are scheduled based on business needs and average about 20-35 hours per week. Hours will be scheduled Mon-Fri anywhere between 8:00am - 6:17pm.
TRAINING:
SaskPower offers an extensive training program for these positions. Applicants are expected to attend the full time 8 week training program from 8:00-4:47 Monday-Friday for the entire training period. Training is fully
paid.
KEY ACCOUNTABILITIES:
Provide front line service and information to customers and the public concerning corporate services, rates, regulations and policies for both telephone and in-person inquiries
Receive, investigate and respond to customer inquiries, complaints and outage notifications and direct to the appropriate resource when necessary
Receive payments, issue refunds, prepare invoices and initiate contact for the production and collection of payments
Provide excellent customer services to internal and external customers, while following corporate quality guidelines
Determine customer needs by utilizing precise questioning techniques
Maintain a working knowledge of departmental systems, processes, policies and procedures and identify and recommend areas of improvement
Receive, distribute and prepare incoming and outgoing communications both internal and external to the corporation
Maintain files and records associated with the department
Assist with the development of training for the department
Perform general accounting and financial functions as required
Participate in continuous educational and professional development as required
Other related and assigned duties
KNOWLEDGE/SKILLS/ABILITIES:
Bachelor's Degree, Diploma, Certificate or Program in Business Administration or Accounting, or equivalent AND/OR;
Two (2) years of administrative and/or customer service experience utilizing standard corporate software applications (Microsoft Office Suite), or equivalent
Ability to cooperate and deal tactfully with other staff and the public
Aptitude for accuracy and detail
Ability to implement and make sound decisions
Ability to use standard corporate software applications (Microsoft, SAP, etc.)
Ability to provide extraordinary customer service for all internal and external customers
Ability to work independently or as part of a team
SaskPower
2025 Victoria Ave
Regina
Saskatchewan Canada
www.saskpower.com
