Job Summary
Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need?
If so, a career in a WEC Energy Group Care Center may be a fit for you!
We Energies, a subsidiary of WEC Energy Group, is seeking Inbound Customer Consultant's (Part-Time)
in our Downtown Milwaukee campus & Pewaukee WI location easily accessible via I-94.
We focus on first contact resolution to ensure customer satisfaction, as our #1 goal.
This position has a direct impact on the energy that people in our communities use every day.
Job Responsibilities
The Part -Time Customer Consultant is responsible for:
- Receiving all incoming gas, electric, and steam contacts from customers.
- Responding to questions, inquiries, requests, bill inquiries, and establishing payment arrangements.
- Processing on and off orders, reconnections, trouble calls, and gas emergency calls.
- Cross-selling services, handling high bill complaints, or redirecting the customer to appropriate company personnel if necessary.
- Perform special assignments as needed.
- The Care Centers operate 24/7 to ensure customers have energy related solutions.
- We offer a competitive salary, starting at $23.25/hour.
- Flexibility is required, as you may be selected to work various shifts, which would include evenings and weekends.
- Part Time hours consist of 30 hours a week, with the opportunity to work additional hours.
Tentative Start Date: 08/05/2024
Preferred Qualifications
- One year customer contact or call center experience preferred.
- Computer experience is preferred.
WEC Energy Group
Wisconsin United States
www.wecenergygroup.com/
