Description
Job Summary
Center Point Energy is looking for a Customer Billing Representative to join our Team, located in Houston, Texas or Evansville, Indiana.
You will have the ability to: Performs billing, exception handling and corrections for SAP Customer Care and Services (CCS) processes.
Essential Functions
- Strong skills in: judgment, decisiveness, analysis, communications (both oral and written), and interpersonal skills.
- Researches, reviews and corrects meter reads based on information received from both meter reading and service orders in SAP/CRM to ensure accurate and timely billing.
- Researches, reviews and corrects meter ID numbers and ERT ID numbers utilizing SAP.
- Issues and reviews work orders to ensure revenues are captured accurately at each address.
- Investigates and processes customer requests received from the Call Center concerning possible misapplied payments, incorrect readings, accurate rates, etc. and making miscellaneous corrections to their account.
- Performs and documents root cause analysis during the process of completing above activities.
- Must have the ability to work independently and as part of a team.
- Processes billing for specialized and complex accounts utilizing SAP and a variety of SharePoint databases.
- Creates and maintains CCS master data and updates regional structure data.
- Assists with periodic system testing.
Education Description
- Requires a high school diploma or equivalent knowledge of English, mathematics (addition, subtraction, multiplication, division, fractions, percentages), punctuation and grammar.
Experience
- Requires a minimum of three (3) years experience in SAP or other equivalent production environment.
Contact
CenterPoint Energy, Inc.
1111 Louisiana St
Houston
Texas United States
www.centerpointenergy.com
From the same organization
29 Sep, 2024
