You will be joining a team of Enterprise Technology analysts working in a fast-paced and dynamic work environment dedicated to delivering leading edge solutions. As part of the team you would be responsible for the design, configuration, operation, maintenance and enhancement of Gtech, ESRI, Synergi, LoadSEER, AutoCAD and other enterprise applications ensuring that they are reliable, accessible, and meet the needs of the business units.
PurposeTo provide a level of specialized business process and technical support utilizing SMUD's various enterprise and other integrated technology solutions in the areas of design, configuration, operation, maintenance, and enhancement; and perform as a functional resource to the user community to ensure reliability, accessibility and effectiveness to meet the needs of the business unit overall.
Nature and Scope
This is the intermediate level (I) within the Enterprise Technology Analyst classification series, consisting of entry (E), intermediate (I) and journey (J) levels. Supervision is generally close. The incumbent will demonstrate familiarity with the following five specialty areas:
- Enterprise Systems Design
- Enterprise Applications: Modifications & Enhancements
- Enterprise Applications: Optimization
- Enterprise System Reporting
- Project Management
This intermediate level employee will learn and receive increasingly complex and difficult assignments within one or more specialty area, leading eventually to performing at the journey level. Positions in this class are normally filled by progression from the Enterprise Technology Analyst (E), from other areas within SMUD where the incumbent gains knowledge of an enterprise technology application, or from the outside with the required minimum qualifications in one of the specialty areas.
Duties and Responsibilities
Enterprise Systems Design:
- Design and configure various enterprise technology solutions to support business units; develop detailed designs and define user requirements by collaborating with process owners; document business processes and transaction steps; define codes and values; address integration issues; develop testing criteria and conduct testing; plan implementation strategies; and communicate technical information to the user community.
- Enterprise Applications - Modifications and Enhancements:
- Assess the need for modification and enhancement to existing enterprise applications by evaluating effectiveness of current technology; participate in facilitating user group forums; identify needed changes and enhancements; perform workflow and process evaluation; identify impacts to business processes; revise user and system requirements; design and integrate modifications; prepare change notices; develop testing criteria and conduct testing; and provide technical consultation and solutions.
- Enterprise Applications - Optimization:
- Offer technical support and user training; establish training needs; develop training material; conduct classroom and on-the-job training; troubleshoot user obstacles through training and/or on-line support; provide technical consultation and solutions; and troubleshoot system problems.
Enterprise System Reporting:
- Provide business units with business necessity information by designing user reports; produce standard and custom reports; perform ad-hoc queries; modify standard forms and reports; and work with users to define reporting needs.
Project Management:
- Plan, review, coordinate, conduct, and/or guide work activities and research of information associated with internal/external business unit projects; communicate with team members and incorporate their input to processes and techniques; provide staff training; select, or assist in selecting and orienting new staff; assist in evaluating work performance results; administer the department budget by participating in planning, monitoring, and revising schedules, work plans, expenditures, and assignments; and perform or assist in the preparation of procurement or bid documents, the evaluation of proposals, and the recommendation of awards to contractors or vendors.
- Performs other related duties as needed to include working outside of typical business hours when necessary.
Required Education
- High School diploma or equivalent
Required Experience Qualifications
Either one or more (1+) years of progressively responsible relevant work as an analyst in the areas of day-to-day design and maintenance of enterprise applications, or five or more (5+) years within a business unit with broad and deep knowledge of business processes and/or technology.
Sacramento Municipal Utility District
6201 S St
Sacramento
California United States
www.smud.org
