Job Function Technical Business Support Provides support to operational employees in optimizing technology, systems, and business processes.
- Support ERP/Procurement system reconciliation (analyze and resolve) including reporting of accruals differences to Accounting monthly.
- Ability to provide production support, integration exception handling, and enhancement stories for PGE functions supported by our Business Spend Management platform.
- Testing support for Coupa, Oracle and OIC upgrades and patches.
- Analyzing business requirements and translating them into technical specifications for integrations.
Technical Business Support Analyst
Key Job Information
Intermediate Professional Requires expanded professional-level knowledge and experience in own area; incumbents continue to acquire higher-level knowledge and skills. Expands on high-level knowledge of the company, processes and customers. Solves a range of more complex problems. Analyzes possible solutions using advanced knowledge and applying protocols. Operates independently and receives only a moderate level of guidance and direction.
Key Responsibilities
- Troubleshooting Responds to issues from end users on department hardware (depending on area of specialization) and software. Decides how best to prioritize multiple tasks and look for trends. Researches and investigates root cause and resolves. Decides which issues require escalation to IT and works with IT to resolve. Negotiates deadlines between IT and end users.
- Monitoring Monitors systems and determines whether they are operating within specifications. Identifies gaps and potential root causes. Recommends and implements resolution and process improvements.
- Upgrades and Testing Identifies and implements system upgrades. Supports users by providing information and advice on system upgrades. Conducts user acceptance testing and determines which issues can be resolved and which will require escalation to IT. Manages laptop and software upgrades, serving as a liaison between IT and the end user, taking into account business process needs, as well as system constraints.
- Reports Develops and runs daily, weekly and monthly reports to help workgroups analyze data to find areas on business process and system improvements.
- Consultation Advises end users on all aspects of system use. Provides support to cross-functional projects. Recommends operational process improvements to better optimize system use.
Education/Experience/Certifications
- Requires a bachelor's degree in computer science, engineering or related field or equivalent experience.
- Typically, two or more years of experience either in using operational systems or IT troubleshooting or equivalent.
Portland General Electric Company
121 SW Salmon St
Portland
Oregon United States
www.portlandgeneral.com
