Key Job Information
Senior Technical Business Support Analyst 6528 Grade 7
Career Level: P3 Career Professional
Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services. Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience.
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Support ERP/Procurement system reconciliation (analyze and resolve) including reporting of accruals differences to Accounting monthly.
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Ability to provide production support, integration exception handling, and enhancement stories for PGE functions supported by our Business Spend Management platform.
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Testing support for Coupa, Oracle and OIC upgrades and patches.
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Analyzing business requirements and translating them into technical specifications for integrations.
Key Responsibilities
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Troubleshooting Responds and triages issues from end users on department hardware (depending on area of specialization) and software. Looks for trends and proactively resolves systemic issues. Researches and investigates root- cause issues and leads cross-functional efforts to resolve. Negotiates deadlines between IT and end users.
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Monitoring Monitors systems and identifies potential gaps or issues. Resolves or mitigates issues to ensure operating systems meet business requirements. Proactively) implements process improvements.
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Upgrades and Testing Analyzes anticipated system upgrades or changes and proactively identifies and mitigates potential issues. Leads user acceptance testing. Coordinates all aspects of upgrades, including user acceptance testing. Manages laptop and software upgrades, serving as a liaison between IT and the end user, considering business process needs, as well as system constraints.
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Reports Designs reports and analytics. Provides data to end users to support business process and system improvements.
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Consultation Serves as a subject matter expert to end users and others. Provides support to or leads cross-functional projects. Recommends operational process improvements to better optimize system use.
Education/Experience/Certifications
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Requires a bachelor's degree in computer science, engineering or related field or equivalent experience.
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Strong analytical skills
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Excellent SQL (writing & reading)
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ERP and Supply Chain technology experience & knowledge
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Strong Procure to Pay process knowledge
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Understanding of accounting principles as it relates to Procure to Pay process
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Typically, five or more years of experience either in using operational systems or IT troubleshooting or equivalent.
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A valid driver's license and a history of safe driving practices.
Portland General Electric Company
121 SW Salmon St
Portland
Oregon United States
www.portlandgeneral.com
