Description
POSITION DESCRIPTION:
Individual must possess excellent communication and interpersonal skills, be sensitive to external and internal customer needs, and be able to apply analytical skills and exercise sound judgment while interacting with internal and external customers. Individual will perform various detailed billing functions and analysis in connection with gas and electric operations. Individual must be willing to take ownership of and responsibility for every task assigned, anticipating customer expectations and giving the highest priority to customer satisfaction. Proficiency in Excel and Word is a plus.
Individual must possess excellent communication and interpersonal skills, be sensitive to external and internal customer needs, and be able to apply analytical skills and exercise sound judgment while interacting with internal and external customers. Individual will perform various detailed billing functions and analysis in connection with gas and electric operations. Individual must be willing to take ownership of and responsibility for every task assigned, anticipating customer expectations and giving the highest priority to customer satisfaction. Proficiency in Excel and Word is a plus.
POSITION REQUIREMENTS:
- High school diploma, Associate degree preferred
- Strong Team Player, however can work independently as necessary
- Positive Attitude
- Excellent interpersonal written and verbal skills are required
- The ability to be detailed oriented, but can visualize the larger impact of a series of transactions
- Comfortable working with both automated and manual processes
- Proficient knowledge of Excel, Outlook, Word, and PowerPoint
- Ability to multi-task and address multiple priorities simultaneously
- Strong analytical skills
- 2 years of Customer Service Experience; or equivalent preferred. Other experience will be considered
Qualified candidates must submit a resume with their application.
* = This position is represented by a union. All terms and conditions of the position, including salary, are terms of the written contract.
Contact
Eversource Energy
107 Selden St
Berlin
Connecticut United States
www.eversource.com
From the same category : customer service
25 Jul, 2025
