Description
Job ID CEH02952
Center Point Energy is looking for a Associate Representative, Customer Service to join our Team, located in Lake Charles, LA.
You will have the ability to receive and respond to customer inquiries, complaints or sales/promotional opportunities for CenterPoint Energy gas and/ or electric customers in a fast paced, high call volume environment. Performs direct customer contact through various channels including phone, email and chat. Completes administrative functions and data entry.
To be successful in this role you will:
- Respond to all questions relating to all Company customer service inquiries via verbal and/or written communication with a focus on one call resolution.
- Issue orders to establish or discontinue gas service or to establish Electric Service Identifier (ESID) number to create meter sets.
- Resolve billing inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts, processes online customer service and electronic billing inquiries, and follows-up on customer accounts.
- Solicit customer feedback on service provided and initiates action based on customer feedback. Receive and appropriately prioritizes trouble calls.
- Interact with Competitive Retail providers (CRs) to discuss readings, billing dates, order receipts, etc.
- Ensure proper electric and gas permitting is in place by interacting with internal permitting department or other entities as needed.
- Consider each customer contact as an opportunity to sell or promote additional value-added products or services offered by the company (i.e. IVR, Web, etc.)
- Interact with other departments to resolve customer inquiries and achieve customer satisfaction. These departments include Transmission and Distribution, Field Activities, Field Services, Revenue Accounting and others when necessary.
Your background includes:
- Requires a high school diploma or GED
- Requires a minimum of 1 year customer interaction experience, preferably one year in a high-volume call center environment, with a proven history of professionally and effectively resolving customer concerns.
A bonus to have:
- Fluency in English and Spanish
Contact
CenterPoint Energy, Inc.
1111 Louisiana St
Houston
Texas United States
www.centerpointenergy.com
From the same category : customer service
25 Jul, 2025
