JOB DESCRIPTION/RESPONSIBLITIES
The Distribution Project Coordinator is utilized primarily in the Customer Energy Management (CEM) organization to provide direct support of customer-initiated work requests. Project Coordinators are the Company's main point of contact and liaison for new service and alteration requests; coordinating and negotiating with the customer and internal departments to satisfy various requirements and processes internal to the Company that are required for moving a job to completion, start through finish. They evaluate the impact of a request for a new distribution project on Consumer Energy's distribution systems, determine the appropriate project scope to meet that need, and work with the initiating party to complete the job while ensuring reliability for the future.
Employees in this job family are required to have a wide range of skills, knowledge, and expertise in technical areas, business, and customer relations. The Goal of this team is to manage the projects after design within the prerequisite phase through to completion of work as the customer's primary contact.
The Project Coordinator is responsible for the execution of providing electric service to residential and commercial/industrial customers. This individual will be expected to have or obtain a working knowledge of Electric Distribution Systems. The Project Coordinator will have to effectively prioritize and organize small to large sized projects in response to the needs of the customer. This will primarily revolve around gathering customer scopes and owning the project as a customer advocate through the initiation, design, prerequisite, scheduling, and field construction phases by the customers want date.
Responsibilities include:
- Serve as the face' of Consumers Energy to our customers, which includes responsibility for the overall coordination of work between the customer, Consumers Energy, and any other outside stakeholders.
- Estimating customer and system loads, updating customers on the status of projects, generating tasks for other departments, providing cost estimates, identifying any required permits, and scheduling work orders.
- Manage project milestones including customer prerequisites to enable project completion on customer timelines.
- Project milestones include, but are not limited to, easements, customer billing and payments, contracts, designs, inspections, site readiness, tree trimming, permits, and coordination/maintenance/communication of project dates with internal departments
- Demonstrate leadership skills, strong teamwork, and the ability to work independently on assigned complex projects.
- Utilize excellent communication and customer service skills and serve as the customer's primary contact, throughout the request process, while partnering with customers to resolve concerns as they arise.
- Use appropriate systems/software/programs such as EAM and SAP to accommodate customer's request and align with internal quality control processes.
- Analyze complex problems, recommend alternatives, and take corrective action, while exhibiting in-depth knowledge of the policies and procedures of the business.
REQUIRED QUALIFICATIONS
- Associate degree in a scientific, technical, or business field (OR 48 scientific, technical, or business credit hours as measured on a semester basis), AND three (3) years of work experience in project coordination and/or customer service.
- (OR) If no degree/credits, seven (7) years of years of work experience in project coordination including customer service.
- Intermediate experience using Microsoft Office (Outlook, Teams, Word, Excel)
PREFERRED QUALIFICATIONS:
- Excellent Customer Service
- Knowledge of Workload Management Software, SAP, etc.
- Active Listening
- Maintain Communication both internally and externally
- Ability to multi-task
- General navigation of computers
- Problem Solving abilities
- Possess excellent communication skills
- Leadership Skills
- Ability to work independently and in team setting
Consumers Energy
1 Energy Plz
Jackson
Michigan United States
www.consumersenergy.com
