Job ID 43580
Job Function:The Hydro One Enterprise Architecture team is looking for a dynamic individual to lead the Digital Centers of Excellence (COE) group. The mandate of the Digital COE is to optimize, transform and grow the business at Hydro One. There are three digital COE teams; Analytics, Robotics Process Automation and Modern Engineering. Hydro One has a vision to drive digitization into the business as part of our five-year plan. The COE's core mandate supports this vision. As the lead of the Digital COE's you will ensure that the vision is realized across the enterprise.
As the accountable leader of the Digital COE's you will have a team of two COE managers reporting directly to you. These managers, working under your direction, will have the following scope:
Modern Engineering COE
The Modern Engineering COE is responsible for strategic technologies that support our in-house development teams including: Application Development Platforms, integration and DevOps tool chains.
The leader of this team will establish and maintain the ability to deliver data related services by setting the overall strategy including governance and technology standards for API use. Oversee and manage day-to-day operation activities in Enablement, Service Delivery, DevOps, Citizenship Development; including but not limited to backlog prioritization, escalation, strategy, value casing and driving the adoption of DevOps toolchains across the Pod teams. Responsible for managing the performance of the portfolio of solutions in the team such as Salesforce, Mendix, Dynamics, etc. Responsible for creating and maintaining the SLA's, SLO's and SLI's for the portfolio of solutions in the team. Manages the team's resources and provides guidance for onboarding Services Information System (SIS) and partners. Accountable for the quality of the design and the development of team assets such as services, integration and data architectures. Collaborate with other ISD stakeholders to develop integrations in support of Business Solutions.
Analytics and Robotics Process Automation (RPA) COE's
The Analytics and RPA COE's are responsible for strategic technologies that support our in-house data and analytics landscape and the digitization of our business through process automation.
This COE manager will lead two small, yet highly effective technical teams. The teams consist of data developers, architects and IT analysts who deliver services related to Analytics and RPA within the Hydro One. The manager oversees and manages day-to-day operational activities in RPA enablement, building data pipelines for data consumption within the business and sustainment activities for RPA and Analytics.
Success of these COE's is based on tangible business outcomes, working closely with line of business stakeholders, IT operations, and the PMO in an Agile environment and continuously review business needs, refine priorities, and identify opportunities to improve and innovate processes and work functions through technologies owned by the Analytics and RPA Center of Excellence (COE).
General Accountabilities:
- Assist the Director Line of Business (LOB) aligned architects- Enterprise Architecture in work planning, resource planning, setting the technology and security vision strategy for IT/OT
- Provide governance oversight in the performance of IT/OT investments on enterprise business values
- Represent the department to collaborate with LOB's in addressing their business and service requirements
- Provide direction and input to the strategic business planning process
Specific Accountabilities:
- Provide leadership and strategic direction relating to systems architecture and IT/OT improvement opportunities. The position will work with senior management and Hydro One Lines of Business to identify areas of improvement. Develop the strategy for what will be presented to the OEB and prepare required evidence.
- Provide strategic direction in collaboration with other departments of BIT, Grid operations, Engineering, and Inergi in the execution of data architecture activities.
- Manage external Consultants and contract Service Providers.
- Provide a leadership role in vendor user groups and develop relationships with other utilities to improve upon our utilization of the power system applications and assets and to keep abreast of industry trends and practices.
- Communicate at executive level to link Architecture opportunities with the enterprise's strategic goals. Work collaboratively with other system architecture managers in execution of architecture activities and identify opportunities for improvement, monitor and enforce compliance with corporate policies and standards throughout Hydro One, make recommendations to senior management and oversee the implementation of the improvement initiatives.
- Provide leadership and strategic direction to staff engaged in the development and implementation of complex projects and processes to develop and maintain the network analysis applications used for the real-time operation and monitoring of the Hydro One transmission & distribution systems and individual transmission & distribution assets.
- Plan, schedule and assign the work with instructions, provide advice and guidance and check the work to maintain quality, accuracy and productivity. Select an optimum course of action and make recommendations to supervisor where any highly unusual operating expense or amount of staff is involved and alternative solutions are available. Identify and administer budget for the section, including cost control.
- Ensure the core systems at the OGCC and Back-up Control Centre are maintained to required levels of reliability.
- Manage and develop the settings of asset management strategies to ensure best advantage will be harvested from existing and emerging operating facility and tool technologies.
- Integrate corporate objectives and strategies with regulatory requirements and technology trends to evaluate options and set strategies for the evolution and maintenance of the Network Management System, the Outrage Reponse Management System, and the integrating system software. Work collaboratively with the other direct reports.
- Develop and provide budgetary and class estimates for IT/OT and tools alternatives for business planning and work programming consideration.
- Be responsible for worker safety, Hydro One asset integrity, customer security and system reliability.
- Represent Hydro One on committees and task forces of external authorities (e.g. IESO, NPCC, NERC) in order to influence in favor of Hydro One's interests, the setting of various standards and requirements related to Transmission control facilities.
- Negotiate with and influence Suppliers to align their business priorities, development directions and support practices to meet the present needs of Hydro One align with Hydro One's future requirements
- Conduct service and performance reviews, Carry out Contract Management and monitor compliance for one or more of services received from an external service provider
- Participate in the definition of strategic satisfaction measures for Company scorecards, performance contracts, SLAs, business planning or risk management; arrange for data collection required to monitor and report on measures
- Perform Invoice/Charges Review
Managerial Accountabilities:
- Provide leadership and sponsorship in key organizational initiatives
- Manage the financial performance of the service management unit in accordance to the Hydro One investment framework
- Manage career development of subordinates in: goals alignment, performance target set up and review, training plans establishment
- Provide other managerial and administrative duties as required
Selection Criteria
Technical Knowledge:
- BA or BSc in Computer Science, Engineering
- At least 12 years of experience in IT
- Experience managing IT services, either as a service recipient or service delivery
Demonstrated Management Skills:
- Relevant experience in the governance and management of Service Level policy
- Relevant experience in the ITIL framework and the other standard of best practices
- Experience in financial management and control
- Strong communication skills in Service Management Processes to business
- Ability to assess enterprise risk with proper recommendation in remediation
- Ability to persuade, convince, influence behavior
- Ability to lead and work in a multi-team environment and drive completion of deliverables
- Information seeking - ability to acquire information relevant to the achievement of valued goals
- Strategic business thinking - ability to apply technical knowledge and experience to making management decisions for achieving business objectives
- Team leadership - ability to take a role as leader of a team or other group
Hydro One Inc.
483 Bay St
Toronto
Ontario Canada
www.HydroOne.com
