Description
Job ID: 6685
Job Summary
As an entry level professional in Customer Care, the main accountabilities are answering incoming customer phone calls and resolving customer inquiries related to turn-on and disconnection of services, electrical and gas outages, and gas leaks.
Key Accountabilities
- Initiate and respond to customer inquiries related to various products and services.
- Gather and analyze current and historical data from customer records to respond to service requests and inquires.
- Follow-up with key contacts within Customer Care and other departments to assure timely resolution of complaints, inquiries and requests.
- Conduct customer business within Michigan Public Service Commission rules and established guidelines.
- Process customer payments per established guidelines.
- Communicate with customers effectively and accurately.
Qualifications
Qualifications:
High school diploma, or equivalent, with 2 years of experience in a customer contact professional environment or an Associate degree or above with 1 year of experience customer contact professional environment.
Additional requirements:
- Must obtain an evaluation of "recommended" on the clerical and human relations portions of the customer representative tests.
- Must have intermediate oral and written communication skills, including a good speaking voice and solid use of proper business grammar.
- Must demonstrate a working proficiency in relevant computer applications within multiple corporate applications and data management tools and systems.
- Must pass Department of Transportation (DOT) drug & alcohol testing and a satisfactory physical examination.
- Must be flexible to work shifts and extended periods of overtime that may include weekends and holidays.
- Maintain an internet access at a home location with at least 20 mbps
Contact
DTE Energy
2000 2nd Ave
Detroit
Michigan États-Unis
www.dteenergy.com
From the same organization
25 Jul, 2024
25 Jul, 2024
