Job Description:
Idaho Power located in vibrant Salmon, Idaho is looking for a Service Specialist I or II to join our Customer Operations team. Safety is a core value at Idaho Power and during this uncertain time we are dedicated to keeping you, our employees, and our community safe. To ensure safety during the hiring process we will be conducting virtual interviews so that you can move forward in the process without leaving the comfort of your home. Are you worried about starting in a new position at a new company right now? If so, rest assured we will work with you to find a start date and onboarding timeline that works for you.
It's an exciting time to work for an energy company, especially Idaho Power. We recently announced a goal of 100% clean energy by 2045. Our work plays a critical role in our customers' lives and in the communities we serve across Idaho and Oregon.
Service Specialist I
Service Specialist I works with moderate supervision and a high degree of accuracy performing tasks in support of Lines core business practices regarding the construction and maintenance of the Distribution Lines System for internal and external customers.
Service Specialist II
The Service Specialist II works with limited supervision and high degree of accuracy performing tasks in support of Lines core business practices regarding the construction and maintenance of the Distribution Lines System for internal and external customers.
In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state.
REQUIRED SKILLS
Knowledge of:
- SOX guidelines governing financed work orders
- Basic material processes
- Customer billing
- Protecting customer information
- Basic electricity principles
- Customer satisfaction indicators
- Public Utility Commission
- Lines core processes
- Mapping symbols
- Basic accounting principles
- Idaho Power Company including: General rules and regulations
- General ledger (FERC) accounts
- Rate schedule and tariff guidelines
- CR&B, including application of account processing charges
- Meter reading and billing schedules
- Rate 01, 07, 09, 19, 24, 40, 41, 42, 15, 66
- Field Smart
- Passport/Asset Suite
- Customer Information System
- BI Launch pad, CLRIS, Mobile workforce, Etrackit, and standard SharePoint functionality
- City permit websites and county assessors' websites
Skills in:
- Effective communication
- Building productive work relationships
- Critical thinking
- Working in a team and independently
- Assist with the training and mentoring of new Service Specialists
- Understanding scope of work
- Troubleshooting
Ability to:
- Understand the interdependence of processes and impact to other work groups
- Documentation of work progress
- Analyze data and make conclusions
MINIMUM REQUIREMENTS
Service Specialist I
Education:
- High school diploma or GED
Experience:
- 2 years of customer service experience in a business or related industry
Service Specialist II
Education:
- High school diploma or GED
Experience:
- 5 years of customer service experience in a business or related industry including two recent years as a Service Specialist I or equivalent customer operations experience
Idaho Power
1221 W Idaho St
Boise
Idaho United States
www.idahopower.com
