Requirements
- Bachelor's Degree or equivalent experience
- 3+ years of exempt working experience in enterprise sized IT organization
The following skills will set you apart:
- Knowledge and/or experience in utility operations
- Application of utility business model
- Knowledge and application of utility trends
- Skill in supervisory practices/application
- Ability to understand and help shape process improvement within the mobile mapping and graphics lifecycle.
- Experience with mobile applications and the unique needs of field operations employees
- Knowledge of Field operations workflows and processes
- Knowledge of work order design and redline process and lifecycle
- Experience with GIS and electric/gas asset data
- Ability to maintain and update application configuration files
- Understand, troubleshoot, and compile code (VB6, VB.NET, C#)
- Ability to independently evaluate, select & apply information technology theory
- Ability to design, build, test and troubleshoot complex software applications within integrated systems.
- Ability to work closely with field technicians, vendors, project managers and business partners to deliver in-scope, on-time and within budget.
- Ability to support servers, databases and mobile platforms.
- Ability to maintain and update application configuration files
- Excellent communication skills
Essential Functions
Works closely with department managers and users to define and analyze business and operational problems, process improvement opportunities and requirements; analyzes operational and business mandates and legal requirements; identifies and analyzes complex, ambiguous and/or conflicting business process issues; advises department managers on applications development, enhancement and maintenance issues; explains technology and process options and assists managers in analysis and decision making; analyzes management information needs and recommends data and reporting processes; coordinates the development of department priorities and works within IT to align initiatives to these priorities; facilitates user meetings and joint development sessions. Develops and refines business models and relationship diagrams; evaluates methods of improving efficiency and cost effectiveness of business, technical and operational processes; works with users to reengineer work processes; analyzes functional business requirements and translates user expectations into detailed business requirements, specifications and success criteria; works with Information Systems to develop conceptual proposals for business process automation initiatives; recommends work process and/or operational changes to complement system functionalities; serves as an advocate for department needs with IT; stays abreast of developments in departmental processes to anticipate emerging technology needs. Participates in the development of statements of work for RFPs/RFIs; participates in evaluating vendor applications and solutions; coordinates department review of vendor deliverables for accuracy and completeness, ensuring that department needs and requirements have been met. Develops significant application/hardware solutions to problems and addresses change request issues that require assignment of resources. Analyzes and troubleshoots complex and sometimes urgent applications problems and errors; takes action or communicates solutions to problems; answers technical questions and provides guidance to users on system functionalities and methods for correcting problems. Develops training materials and handouts; conducts user applications training classes and one-on-one training sessions; develops and maintains user and system documentation. Designs and generates custom reports to meet user needs; uses reporting tools to extract user-required data. Plans and coordinates the deployment of new technologies for client solutions; coordinates user acceptance testing and the resolution of problems identified. Regular attendance is expected.
Consumers Energy
1 Energy Plz
Jackson
Michigan United States
www.consumersenergy.com