Description
The Vendor Management Coordinator is responsible for supporting all aspects affecting the Customer Care Vendor Management organization. The VM Coordinator will assist in maintaining onboarding/off boarding contractor activities, monitoring effectiveness of business processes and coordinate implementation for performance improvements to meet the NRG engagement center performance metrics.
In addition, the coordinator will be responsible for the below duties as it relates to supporting third party service provider relations and processes.
Essential Duties/Responsibilities:
- Process onboarding/termination activities for vendor contractors in Fieldglass
- Monitor targeted customer calls to identify and effectively communicate trends and opportunities
- Prepare spreadsheets, graphics, and word documents as required for reporting, analysis, documentation, and presentations
- Leverage engagement center reporting to communicate current performance results across all sites
- Complete ad hoc requests from Vendor Management and Engagement Center leadership
- Maintain engagement center database tracking systems to support current and on-going training and performance improvement efforts
- Act as coordinator between the customer care organization and third-party service providers
- Act as coordinator between the customer care organization and other business units and departments
- Coordinate and schedule travel required with our partner sites, which may include planning the itinerary for our partners while visiting our Houston site
- Maintain close and ongoing relationships with internal customer facing groups as well as Back Office to affect timely response to customer issues
- Identify, document, and implement reporting processes and changes across all vendor management initiatives
- Domestic and international travel may required, so candidates must be flexible
- Assist in identifying and documenting technical system and process requirements for improved operational efficiencies and customer service-related global issues
- Participate in leading developmental opportunities to support vendor training and operations activities as required
Qualifications
Education:
- High School diploma, GED, or equivalent math and English skills required. A bachelor's degree from an accredited college or university is preferred.
Experience:
- At least 2 years in operations within the energy industry or retail operations in competitive consumer services or call center operations is required
- 1-2 years of experience performing call monitoring and looking for trends to improve performance.
- Experience with Vendor/Service Provider Management also considered a plus.
Additional Knowledge, Skills and Abilities:
- Strong work ethic and self-driven
- Must be an effective, supportive team player
- Takes initiative and is proactive
- High level of honesty and integrity
- Able to handle multiple tasks simultaneously
- Excellent communications skills, both written and verbal
- Results oriented
- Keen attention to detail
- Ability to look for trends and provide solutions
- Must be comfortable interacting with internal and external leadership teams
- Must be comfortable holding people accountable to their commitment
- SAP - CCS skills a plus
- Excellent personal computer skills, including all MS Office applications, are required
- Must understand importance of confidentiality in this role
Physical Requirements:
- Majority of work performed from a seated position in front of a computer
Contact
NRG Energy, Inc.
1201 Fannin Street
Houston
Texas United States
www.nrg.com/home.html
From the same organization
13 Jul, 2025
13 Jul, 2025
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