Description
Conducts personal interviews and responds to customer inquiries regarding billings, past-due accounts, service connects, disconnects and terminations of gas and electric services. Approximately 50 percent of personal interviews are sensitive in nature as they relate to credit and service termination issues. Perform additional responsibilities such as cashiering and compilation of miscellaneous reports as requested or assigned. Conducts research and investigations pertaining to customer accounts and company equipment.
Communicate with field personnel and other departments on scheduling and coordinating gas, electric service and meter reading visits to residential and commercial locations, including stopping service termination.
Market customer products such as web services, payment options and energy efficiency programs to walk-in customers.
Assist in the daily maintenance of the customer information systems.
Perform additional responsibilities such as cashiering and compilation of miscellaneous reports as requested or assigned.
Qualifications
High school diploma, GED or high school equivalency diploma.
Proficiency in computers, customer service system, cashiering software and related software programs.
Proficient in operation of office equipment, scanners, copiers and phone systems.
Effective oral and written communication skills.
Effective analytical and problem-solving skills.
Ability to prioritize and handle multiple tasks and projects concurrently.
Employees must be able to perform the essential functions of the position, with or without an accommodation.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
MidAmerican Energy Company
666 Grand Ave
Des Moines
Iowa United States
www.midamericanenergy.com
