Under the direction of the Supervisor- Customer Care (NM) will process service orders, review and address customer bill inquiries/complaints, evaluates requests for payment extensions and payment arrangements, evaluate and update customer information as appropriate, perform administrative duties, and perform cashiering duties.
KEY JOB RESPONSIBILITIES
Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate with or without a reasonable accommodation that the essential functions of the job can be performed.
MINIMUM KNOWLEDGE, SKILLS & ABILITIES:
1. Customer Service experience working with customers, either face-to-face or on the telephone in a utility, financial institution, telemarketing, technical help desk, call center or a similar environment which involved detailed communication, research and problem solving. Banking environment preferred.
2. Basic Knowledge of applicable federal and state regulations as they relate to customer service issues.
3. Ability to use a calculator, personal computer including applications such as Word and Excel.
4. Skills and knowledge in mathematics to include the ability to calculate and apply percentages, ratios and mathematical formulas.
5. Ability to comprehend technical data, organize time with workload, work independently and interact effectively with people from diverse educational, cultural and economic background.
6. Ability to identify, analyze, research, resolve and document problems on customer accounts.
7. Possess and maintain a high level of dependability with regards to punctuality and attendance.
8. Bilingual (English/Spanish) preferred.
9. Effective verbal and written communication skills.
10. Ability to maintain effective working relationships with officers, managers, fellow employees, and the general public.
11. Ability to maintain a strong sense of propriety concerning confidential matters.
12. Must be trustworthy.
El Paso Electric
100 N Stanton
El Paso
Texas United States
www.epelectric.com
