Description
Supervises the activities of the New Hampshire Meter Reading personnel in the Lancaster Area Work Center. Assigns and monitors the Meter Reading, Collection, and Order activities to ensure that the work is done safely, timely, efficiently, accurately, and in compliance with standard company operating policies and procedures.
Essential Functions:
- Plans, schedules and supervises the activities of meter reading personnel to ensure that each job function is performed as necessary.
- Tracking goals and meeting performance targets assigned to the Meter Reading group.
- Performs the duties of subordinates related to meter reading, collections, and technical meter work. This will include the ability to perform three phase disconnects and reconnects.
- Maintains an adequate stock of meters and other essential supplies.
- Investigates and analyzes data to determine and establish efficient meter reading routes. Creates new, and modifies existing routes to ensure reading efficiency and safety.
- Participates in projects related to Meter Reading, Collections, and other associated activities and processes.
- Investigates and resolves customer billing inquiries and meter reading complaints.
- Coordinates and investigates activities related to possible tampering or diversion of electricity, ensuring that appropriate reports and evidence are properly collected and submitted to management. Works closely with Revenue Protection employees.
- Conducts training and the development of personnel in safe work methods and prescribed work practices consistent with Company Safety and Health programs.
- Manages and coordinates motor vehicle utilization, repair, and maintenance for vehicles within their area of responsibility.
- Conducts Safety meetings.
- Coordinates and documents Field Safety Observations; and insures that Safety Rules and Regulations are adhered to.
- Overtime and storm assignment is required.
- Other related duties as required.
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Contact
Eversource Energy
107 Selden St
Berlin
Connecticut United States
www.eversource.com
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