Description
Responsibilities & Key Tasks
Senior Technical Support Engineers at Schneider Electric employ a combination of electrical, systems, network communications and application-specific software skills to:
- Help customers maintain the reliability and performance of their systems, and address any potential technical problem.
- Assist Application Engineers with site-specific difficulties during new site commissioning as well as system upgrades and expansions.
- Work closely with our direct and indirect North America sales force to manage customer relationship and satisfaction.
- Assist sales personnel in the pursuit of new business by providing pre-sales technical support and assisting with customer evaluations and system selection. Occasionally preparing and presenting customer product demos.
- Research, identify, develop and recommend corrective measures to address technical issues identified in the field or in-house.
- Participate in power monitoring system development projects by contributing knowledge of customer applications, providing user information requirements, providing test scenarios and typical use-cases, and occasionally participating in product development and testing.
- Resolve technical problems from end customers, application engineers, sales and engineering teams.
- Identify and qualify product failures and assist product engineering in understanding and resolving them.
- Case tracking by entering cases in our Customer Relationship Management tool (bFO).
- Research and documentation of technical problems and solutions.
- Design, plan, research, evaluate and test complex systems used to monitor and/or control electrical equipment and systems
- Provide proactive support to contract customers including power and energy analysis services.
Qualifications
Essential
- Engineering degree in Electrical, Power Systems or Computer Science, or equivalent
- Three or more years experience with Schneider Electric Power Monitoring and Control systems
- Five or more years experience in software, hardware, networking, database and/or system troubleshooting and problem solving
- Two or more years on site or remote advanced technical support experience with power and/or electrical systems knowledge
- Computer skills and knowledge, particularly relating to server, network and operating system installation and configuration
- Experience with Windows operating systems and networking
- Positive attitude, enthusiastic, self-motivated and customer-focused
- People-person and team player, enjoying the cross-functional interaction required for this position
- Quick learner with an inquiring mind
- Strong written and oral communications skills
- Comfortable working in a fast-paced, dynamic environment
- Ability to work with people with a wide range of technical backgrounds, including consultants, senior professional engineers, energy managers, electricians, IT engineers, account managers, and sales personnel
- Ability to occasionally travel to various customer sites in North America and worldwide
Desirable
- SQL Database querying experience
- Understanding of Power Quality standards
- Certified Energy Manager
- Controls or transformer protection experience
- Bilingual: Spanish or French an asset
Job ID: 003VKC
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Contact
Schneider Electric
Boston One Campus 800 Federal Street
Andover
Massachusetts United States
www.schneider-electric.com
From the same category : engineer
9 Jun, 2025
