This position provides support to the Advanced Metering System Operations group. This person has the technical expertise on all the applications used by the Advanced Metering System Operations group. Typically, this person would be responsible for the business-related operations for the various metering support applications to monitor meter reading systems and data validation for internal and external customers. This position also investigates and resolves issues associated with AMI assets that have failed or that are not processing data as expected.
Responsibilities
Responsible for the daily business operations of the various systems and applications associated with the Advanced Metering Infrastructure (AMI)system, specifically the Meter Reading systems and the Meter Data Management System (MDMs) as well as individual meter assets.
Evaluate and validate data in the MDMS to resolve data exceptions and monitor system inputs/outputs to ensure quality of billing and settlement data. Assess the performance of AMI system components through the tracking of meter reading data including the investigation of new alerts on customers who are missing large amounts of meter data (reads) or have meter data outside of established parameters.
Provide technical leadership (hardware, software, communication paths) in meeting the technology needs of the Advanced Metering System Operations group and serve as the business technology liaison to PPL's ISD organization.
Responsible for Advanced Metering Operations Group performance metrics including Head End Network availability, MV90 System availability, Meter Billing and Interval read rates, and Remote Switch Performance.
Responsible for troubleshooting meter assets thru the Meter Read systems to determine the root cause of the issue and to refer to the appropriate group for resolution.
Responsible for AMI data integrity. This includes monitoring data backups as well as an understanding of appropriate protocols for granting logical access to key AMI systems.
Support the activities associated with maintaining application release version levels and system patches. Support the activities associated with application upgrades or implementation of new applications.
Identify and Promote business opportunities in support of various PPL groups to leverage the AMI investment
Responsible as necessary for monitoring the performance of the RF network assets and resolving issues associated with the network.
Monitor changes in technology and maintain a current awareness of industry trends and long-term technology plans at PPL.
Participate in the planning, design, and implementation of AMI systems, applications, communications infrastructure and operations. Works with various groups with PPL to identify best practices while developing and documenting policies and procedures related to applications and interfaces.
Responsible for maintaining lists for enhancements/ modifications and IT related operations support requirements.
Prepares and delivers proposals and informational presentations for management and business associates.
Responsible for understanding PPL tariff and Regulatory requirements as they apply to billing, settlement, etc.
Physical presence in the office/on-site to engage in face-to-face interaction and coordination of work among direct reports and co-workers.
May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule.
Performs other duties as assigned
Complies with all policies and standards
PPL Corporation
Two N Ninth St
Allentown
Pennsylvania United States
www.pplweb.com
