This position provides managerial and technical leadership for the Advanced Metering Systems Operations (AMSO) group to meet business, regulatory and customer requirements. The AMSO group currently consists of system operations and analytical personnel, who function as the operators of the various systems that support PPL-EU's Advanced Metering infrastructure, including at least the following: Meter Data Management System (MDMS), TWACS Network System (TNS), Radio Frequency (RF) Network head-end system, RF meter and meter data performance, and MV-90.
Responsibilities
Direct the daily activities of AMI Systems Operations to assure the prompt and accurate billing for 1.4 million Electric Utilities customers (currently over $3.2 billion in annual revenues) by providing accurate and timely meter reads. Manage the operation of advanced metering systems (currently MDMS, TWACS, and MV-90 systems), as well as the development, continued maintenance and enhancements of those systems, while assuring that the business requirements for all electric service customers' billing are met.
Manage the daily operations of the AMI system including 1) the supervision, coaching and mentoring of employees, 2) critical operational decision making, 3) process improvement, and 4) the assessment and procurement of resources needed to assure the achievement of PPL-EU business objectives. Lead efforts to map and improve key processes.
Support and lead efforts to resolve operational issues after normal business hours as needed to ensure the timely resolution of priority operational issues.
Provide leadership for the continuing evolution of PPL-EU's MDMS and head-end systems to support critical business functions and meet regulatory requirements. Assure the availability of accurate and timely interval data for EU customers as appropriate. Provide accurate data to PPL-EU to facilitate unbilled revenue analysis, load research, and market research.
Partner with EU business section leaders to provide innovative applications from PPL-EU's AMI and MDMS to improve critical business functions' operational efficiency, electric reliability and customer facing applications. This will assure that accurate and timely interval data is available for EU customers as appropriate. Provide accurate data to PPL-EU to facilitate unbilled revenue analysis, load research, market research and support customer requirements for shopping.
Support in administering the maintenance and support contracts for all advanced metering systems currently in use to assure the integrity, reliability and cost-effective operation of these systems for critical EU business processes.
If applicable, in-person supervision of employees to ensure compliance with FLSA wage and hour issues as well as to monitor compliance with safety rules.
Physical presence in the office/on-site to engage in face-to-face interaction and coordination of work among direct reports and co-workers.
May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule.
All positions in which driving is an essential function of the job, regardless if the job code is marked safety sensitive or not, will also be included as safety sensitive
Performs other duties as assigned
Complies with all policies and standards
PPL Corporation
Two N Ninth St
Allentown
Pennsylvania United States
www.pplweb.com
