Responsibilities
Lead, coach, and develop a team of new construction representatives to enhance their performance and career development.
Ensure that all team members receive effective and consistent coaching sessions.
Monitor and evaluate the effectiveness of customer service functions, implementing improvements as needed.
Communicate and enforce customer service policies and procedures.
Foster a culture that embodies our core values: Safety First, Highest Standards, and All Together.
Ensure the team consistently meets or exceeds established regulatory and other targets and maintains high-quality standards.
Collaborate with other team leaders and managers to enhance performance on key metrics.
Assist in creating and adhering to financial and performance targets.
Work with the local union as necessary, cultivating a healthy and productive union/leadership relationship.
Perform other duties, tasks, and responsibilities as assigned.
Education / Experience (Required)
Minimum of 3 years' experience in a customer service role, with at least 1 year of proven experience leading and managing teams.
Bachelor's degree in Communications, Business Management, Human Resources, or a related field from an accredited institution, or equivalent applicable with proven experience.
Strong computer skills with experience using Microsoft Office products.
Previous experience handling sensitive and/or confidential information.
Ability to work independently, prioritize tasks, and meet deadlines for both self and team.
Knowledge of utility regulatory guidelines relevant to the business.
Preferred Skills and Experience
Experience working with SAP ISU
Experience working with Genesys Cloud IVR
Exceptional verbal and written communication skills.
Ability to swiftly adapt to evolving business needs.
Strong analytical skills with the capability to recommend improvements based on data.
Skilled in providing constructive feedback.
Demonstrated ability to lead through change effectively.
Experience working within a unionized environment.
Read the full posting.AES Corporation
4300 Wilson Blvd
Arlington
Virginia United States
www.aes.com
