November 2, 2026
Electric Energy Jobs

Customer Programs and Services Representative Senior

Organization:
ALLETE, Inc.
Region:
Canada, Minnesota, Duluth
End of contest:
November 11, 2026
Type:
full time
Category:
Customer service
Description

Provide strategic and technical leadership for Minnesota Power's customer programs and services, driving the development of innovative energy solutions that improve efficiency, flexibility, and electrification opportunities. Work closely with customers, stakeholders, regulators, and industry partners to identify emerging trends, advance program offerings, and support long-term energy transformation initiatives.

What you'll do

  • Plan, develop, and offer technical support for Minnesota Power's customer programs and services, including Energy Conservation and Optimization (ECO), beneficial electrification, and other assigned initiatives. 
  • Serve as a technical resource for program development, measure documentation, research and innovation efforts, emerging technologies, and regulatory support.
  • Collaborate with internal and external stakeholders to evaluate program opportunities, develop technical program offerings, support research studies and grant initiatives, and prepare technical documentation. 
  • Monitor and analyze industry trends, market developments, and best practices related to energy efficiency, building electrification, demand flexibility, and load management to identify opportunities for innovation and program enhancement. 
  • Participate in industry organizations and stakeholder forums that influence current and future customer programs and services.

What you'll bring

  • Bachelor's degree PLUS seven years or more related experience
    OR
  • Associate's or technical degree PLUS nine years or more related experience
    • Related experience should include customer programs and services delivered to residential, commercial, industrial and/or agricultural markets.

How to stand out

  • Have a Certified Energy Manager certification (CEM) or other energy-related certification 
  • Demonstrate technical, analytical, communication, and stakeholder engagement skills.
  • Have strong attention to detail to support program objectives and strategic initiatives.
Read the full posting.

Contact

ALLETE, Inc.

30 W Superior St Duluth



Minnesota États-Unis

www.allete.com/