Support and advise the Manager in implementing the Divisions goals/objectives/strategies by managing and optimizing the communications and interaction between the (Hydro One) Line of Business (LOB) clients or users of IT services and the providers of services. In supporting Hydro One end use clients, the Business Solution Manager will work closely with the Hydro One "business owners" of the applicable
systems and the vendor management teams to advance end users technology needs. Together this team will ensure end users technology requirements are fulfilled.
The AM, works in partnership with the end users to identify and plan for the effective use of technology and systems for competitive and strategic advantage within the business. The AM, will be a leader and partner in the formulation, planning, scoping, proposal and delivery of programs and projects which are to be enabled by information technology. These programs will be fundamental to enabling Hydro One achieve its corporate strategy and meet regulatory requirements. The AM will be expected to be the individual who can validate technical details and assumptions during the life cycle of a technology change requested by the business.
The Business Solution Manager deals with complex business issues that impact Hydro One Networks capital work programs, as well as Corporate and Divisional operating and financial performance. The AM will be responsible for engagements within the line of business, managing complexity and interaction of issues, process, and technology components. The AM plays an important role in understanding business unit strategies, work programs, and challenges, identifying synergies for cost savings and efficiencies. The value of the AM is realized in acting as the single point of contact for Enablement and helping the line of business define how to best be positioned for the future related to technology.This role is fundamental to enabling Hydro One to achieve its corporate strategy goals, keep service provider costs and delivery timelines in check and meet its regulatory requirements. In this regard the AM is an advocate responsible for the promotion and understanding of services with the Hydro One business community.
Job Responsibilities
- Act as a staff advisor and consultant to the business groups with advice, counsel and representation in technology opportunities, trends, planning and delivery of services. The AM owns the business unit
relationship with key business partners. - Support the business in planning activities focusing on the integration of system and technology plans with the goals, objectives, budgets and strategies of the business. In essence, focuses on how the
business will evolve through employing technology to achieve this vision. Assist with business unit prioritization of investments. - Work with Directors & Managers within Enablement to ensure the business/system plans are reflected in the annual business planning process.
- Assist in creating requirements and following the Enablement Investment Management process. Own the sub-processes for problem definition, requirements definition and assist in business case
development for a business unit. - Aid in successful and timely project delivery.
- Support project managers, business and staff on engagements as needed to ensure effective and efficient use of resources and delivery of business value.
- Advise the assigned Business Units of the feasibility of specific, business-initiated projects which involve IT.
- Cooperate with other areas of BIT in the application of standards, methodologies, and architectures.
- Provide an interface to IT: translating business needs into technical solution requirements.
- Align IT to business strategies and requirements.
- Act as a cooperative partner with Business unit staff and provide IT thought leadership in a useful, non-bureaucratic fashion.
- Work with clients to help determine service level requirements.
- Participate in continuous learning related to technology trends and directions and opportunities.
- Clarify for and provide advice to stakeholders, alternative paths for improving business return and business case associated with these actions.
- Co-ordinate stakeholders to create consensus on requirements which will be translated into business applications. Facilitate documentation of these requirements.
- Provide guidance to assigned Business Unit management on IT related education requirements for the Business Unit teams.
- Work with other AM's to leverage cross business synergies and understanding and communicates interdependencies. Advise the Management on opportunities for IT leverage between and within business-initiated projects and with existing architecture and infrastructure.
Selection Criteria:
- Requires knowledge of business management and/or computer science in order to design and implement complex information technology Infrastructure and systems, provide business processes and improvements, consulting and support services, strategic planning and consultation on information assets and to develop policies, strategies and plans.
- Specific knowledge and experience with any or all of SAP asset management, work management, supply chain, finance and human resources would be an asset.
- Requires a good knowledge of English to effectively communicate with others and provide effective presentations and prepare technical reports.
- Requires experience with new and existing information technology products and services to be familiar with the application of their characteristics and capabilities in the design and implementation of various systems
- Requires an understanding of business processes and their application.
- Requires experience with the operational aspects of the business and the application and requirements of computer technology.
- Requires strong leadership skills to effectively lead, manage and facilitate teams.
- Requires a thorough understanding of the Company's objectives and how these are to relate to the implementation and use of technology products and solution.
- This knowledge is considered to be normally acquired through the completion of 4 years of University training and a period of over 10 years and up to and including 12 years is considered necessary to gain this experience.
Hydro One Inc.
483 Bay St
Toronto
Ontario Canada
www.hydroone.com/
