Description
Job Description
What you'll do:
Essential Job Functions & Tasks
UX Research, Discovery and Strategy
- Plan and conduct user research, including interviews, usability studies, card sorting, tree testing, collaborative workshops, discovery activities, and other qualitative and quantitative methods, with guidance as needed.
- Analyze and synthesize research into actionable insights and create UX artifacts such as personas, journey maps, experience maps, test plans, moderator guides, and other research deliverables.
- Participate in and help facilitate discovery, ideation, and co-creation activities with customers, employees, business partners, subject matter experts, and multidisciplinary teams.
- Communicate research insights to help teams make informed product, service, and experience decisions.
- Contribute to experience visions and strategies that connect user needs with business objectives and technology capabilities.
- Explore how emerging technologies, including AI, can improve customer and employee experiences and address meaningful user needs.
- Represent user needs and perspectives in product and technology discussions to help teams remain focused on the experience and problem being solved.
Experience Design and Prototyping
- Translate research insights and user needs into user flows, information architecture, experience concepts, wireframes, and interactive prototypes.
- Design intuitive and accessible experiences that consider user needs, business objectives, technical considerations, and established design standards.
- Create and iterate concepts and prototypes based on research, usability testing, user feedback, and input from the project team.
- Apply information architecture, usability, experience design, and accessibility principles when developing user flows, concepts, and prototypes.
- Use established design systems, reusable components, and experience patterns when developing and testing concepts.
- Contribute to the design, prototyping, and testing of conversational, personalized, assisted, and other AI-enabled experiences.
- Collaborate with business and Technology partners throughout the experience lifecycle, communicating design rationale and incorporating feedback into design decisions.
Tools and Practices
- Use UX design, research, collaboration, prototyping, and testing tools such as Figma, Sketch, Claude Code / Design, Miro, UserTesting, Optimal Workshop, or similar tools.
- Apply human-centered design, UX research, information architecture, usability, accessibility, and experience design methods based on the needs of the initiative.
- Contribute ideas for improving UX processes, methods, tools, and practices.
- Build knowledge of emerging technologies and experience trends, including how AI is changing customer expectations, employee workflows, and digital interactions.
- Continue developing skills in UX research, experience planning, prototyping, facilitation, and emerging UX practices
Qualifications
Required Experience
- Experience applying human-centered design principles to digital products, services, or experiences.
- Experience conducting user research and usability testing and translating findings into design recommendations.
- Experience creating UX deliverables such as user flows, information architecture, wireframes, experience concepts, prototypes, or journey maps.
- Working knowledge of information architecture, experience design, accessibility, usability, and UX research methods.
- Experience using UX research, design, prototyping, collaboration, or testing tools.
- Strong communication and collaboration skills and the ability to perform intermediate UX assignments with limited guidance.
Preferred Experience
- Experience or exposure to service design, experience strategy, journey mapping, or design thinking.
- Experience researching and designing customer- or employee-facing digital experiences.
- Experience or interest in researching, designing, prototyping, or testing AI-enabled digital experiences.
Preferred Education
- Bachelor's degree in User Experience Design, Human-Computer Interaction, Human Factors, Psychology, Cognitive Science, Anthropology, Information Science, Design, Design Research, Computer Science, or a related field, or an equivalent combination of education, training, and relevant experience.
Contact
American Electric Power
1 Riverside Plaza
Columbus
Ohio United States
www.aep.com
From the same organization
23 Oct, 2026
