Description
Requisition ID: 20552
Summary
SRP is recruiting a Solution Center/Help Desk Student Intern.
- The ideal candidate must be a college Freshman, or Sophomore in an IT related curriculum.
- The student intern must be available to work Monday through Friday, between the hours of 6. am to 6 pm.
- The student intern will work daily scheduled hours based on the department's needs, with a minimum department requirement of 30 hours and up to 40 hours per week maximum.
- Selected candidate must be enrolled in college for a minimum of 6 credit hours (100+ level) during the Spring and Fall semesters to qualify.
What You'll Do
- Provide phone/chat assistance to internal SRP employees with varying degrees of technical knowledge
- Provide excellent customer service, demonstrating patience while effectively dealing with employee technical problems
- Perform problem-solving over the phone or through chat and determine appropriate course of problem escalation as required, while ensuring detailed written documentation
Education
A high school diploma, GED, or equivalent is required.
Additional Requirements and Qualifications
Preferred experience includes:
- Familiarity with many of the following: Microsoft Office (Word, Excel, PowerPoint, Access), Outlook, Exchange
- Microsoft 365 (MS365) applications Windows Operating Systems: Windows 11, Microsoft Edge, Chrome, and Firefox, to include understanding configuration and properties
- Networking, to include general knowledge of user accounts and login, FTP, dial-up/VPN, and Intranet vs.
- Internet Desktop hardware, including the ability to problem-solve hardware component issues
- Laptop hardware, including wireless Smartphones, Android and iPhone
- Customer service experience
Contact
SRP
Arizona United States
www.srpnet.com
From the same organization
5 Jan, 2027
5 Jan, 2027
5 Jan, 2027
