Description
Job Summary
The Customer Service Supervisor is responsible for leading a team of Customer Service Consultants, Designers and Operations Clerks, dedicated to providing a high level of proactive service to WPS gas and electric New Service and existing customers.
Job Responsibilities
- Provide a high level of proactive service to WPS New Service and existing gas and electric customers
- Provide coaching, counseling, discipline, training and development to team members as required
- Establish performance management and development plans (goals) annually with each team member
- Monitor performance, reinforce expectations, evaluate and communicate performance levels to individual team members and adjust plans and priorities to meet goals as necessary
- Provide strategic leadership to establish and maintain relationships with customers and communities that result in strong loyalty to WEC Energy Group as an energy provider
- Work with Area Management for both Gas and Electric to ensure customer service and design needs are met and a high-quality product is maintained
- Create an environment for team members to provide proactive service to customers and communities concerning electric and gas issues
- Lead the service team to be the customer advocate for customers, to help customers make good decisions and to influence action internally
- This position is part of a rotation for on call/off hours response
Minimum Experience Required
- Associate's Degree in Business or related field. In lieu of a degree, candidates with a minimum of 2 years of experience in a leadership role may be considered
- 3+ years of customer service experience
- Strong leadership ability and above average communication skills, including effective negotiation and client commitment management
- Must meet company standards for driving and maintain a valid driver's license
Preferred Qualifications
- Bachelor's Degree is preferred
Contact
WEC Energy Group
Wisconsin United States
www.wecenergygroup.com/
From the same organization
21 Sep, 2026
23 Sep, 2026
30 Sep, 2026
