This position is responsible for responding to customer inquiries by phone and email, processing outdoor lighting outages and service requests, coordinating with field crews and contractors, handling billing and account changes, maintaining accurate customer and asset records, performing data entry and data cleanup, supporting special projects, and providing exceptional customer service while ensuring timely and accurate completion of work.
Knowledge of / skills in SAP, GIS, CRS, and Microsoft Excel are preferred.
As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.
Bargaining
The anticipated starting base pay for this position is: $32.05 per hour
Xcel Energy, Inc.
414 Nicollet Mall
Minneapolis
Minnesota United States
www.xcelenergy.com
